Lead Qualifier and Scheduler

hace 1 semana

Bogotá RAP Especial Central Colombia Somewhere A tiempo completo

Job Title: Inbound Lead Qualifier and Scheduler

Location: Remote (Latin America)

Work Hours: U.S. Pacific Time Zone; core coverage 9 AM – 2 PM PT (with some flexibility)

Type: Full-time

Role Summary

You will be the first point of contact for inbound inquiries. Your primary responsibility will be to qualify leads quickly and consistently, schedule job walks or technician visits, and route opportunities to the appropriate local team. Success in this role means no lead slips through the cracks, and every qualified opportunity gets fast, professional follow-up.

Key Responsibilities

  • Inbound Response: Answer calls and emails promptly using Grasshopper and shared inboxes.

  • Lead Qualification: Use a short checklist (scope, timeline, location, budget, decision-maker) to determine lead quality.

  • Scheduling: Book and confirm job walks or virtual assessments; send invites and reminders.

  • CRM Management: Log all interactions, tag brands and opportunity types accurately.

  • Escalation Handling: Route urgent requests to on-call managers following company procedures.

  • Follow-Up: Send concise recap emails to prospects and internal teams after bookings.

  • Reporting: Track daily lead volume, conversion rates to scheduled job walks, and no-shows.

Requirements

  • Strong English communication skills (Spanish bilingual a plus).

  • 1–2 years' experience in customer service, inside sales, dispatch, or scheduling.

  • Confident and professional phone presence with clear written communication.

  • Familiarity with CRM tools and call systems (Grasshopper or similar).

  • Highly organized, detail-oriented, and able to handle multiple brands simultaneously.

  • Ibm Workload Scheduler

    hace 1 semana

    Bogotá, Colombia Praxis A tiempo completo

    **Job Description - L1/L2 Tivoli (IBM Workload Scheduler) Support** **Location**: Remote (LATAM preferred) **Schedule**: EST hours **About the Role** **Responsibilities** - Provide **L1/L2 support** for **IBM Workload Scheduler (IWS/TWS/Tivoli Workload Scheduler)** environments. - Monitor, troubleshoot, and resolve incidents related to Tivoli workload...

  • Scheduler (Healthcare Experience)

    hace 2 semanas

    Bogotá, Distrito Capital, Colombia Solvo Global Careers A tiempo completo

    Scheduler (Healthcare Experience) Job Opening: Scheduler Company: BrightStar Care of Tampa/Sun City Location: Colombia (On-site only, non-negotiable ) Work Modality: On-site Schedule: Monday to Friday | 7:30 AM – 4:30 PM EST English Level: Advanced (9.0 – 10.0) ✨ About the Role We are seeking a Scheduler with strong experience in Home Health ,...

  • Scheduler

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Solvo Global SAS A tiempo completo

    Position Title: Scheduler Position: Location: : Medellín, Barranquilla, Bogotá, Bucaramanga, Cali Shift days, hours and time zone: Monday - Friday 9:00 a.m - 6:00 p.m English required:B2+/C1 - Schedule caregivers based on availability and geographic location. - Ensure caregivers clock in/out on time. - Communicate with caregivers about lateness, sick...

  • Scheduler

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Solvo S A tiempo completo

    Job Summary: This role is essential in ensuring that our clients receive the highest quality care by coordinating caregiver schedules efficiently and effectively. The Scheduler serves as a key point of contact between clients and caregivers, requiring strong interpersonal skills and the ability to manage sensitive situations with professionalism and...

  • Operations Manager

    hace 4 días

    Bogotá, RAP (Especial) Central, Colombia Somewhere A tiempo completo

    ​​​​Job Title: Operations ManagerType: Full-time, Independent ContractorLocation: RemoteWork hours: 9:00 AM – 5:00 PM US Eastern time zoneSeeking a Operations Manager to join the team and support cross-functional initiatives that drive execution, efficiency, and scale.This is a high-impact role where you'll serve as a problem-solver and...

  • Senior E-commerce Data Analyst

    hace 4 días

    Bogotá, RAP (Especial) Central, Colombia Somewhere A tiempo completo

    Job Title: Senior E-commerce Data AnalystLocation: Remote — Latin AmericaType: Full-time, Independent ContractorWork Hours: 9 am to 5 pm U.S Pacific time (Flexible with core overlap hours)About the CompanyWe operate a rapidly growing multi-brand e-commerce portfolio in the pet products vertical, experiencing strong month-over-month growth across Amazon,...

  • Business Development Representative

    hace 2 semanas

    Bogota, RAP (Especial) Central, Colombia Somewhere A tiempo completo

    LOOKING FOR STELLAR TOP CANDIDATESPosition:  Business Development Representative (Legal) Working Hours: Full-Time│40 Hours per week│8:00 am - 5:00 pm PSTSearch Location : South Africa│Latin America│PhilippinesSalary :  $1,400–$1,800 - Philippines:  $1,500–$2,000 - South Africa:  $1,700–$2,400 - Latin America:  The Final Salary Offer...

  • Group Engineering Manager

    hace 1 semana

    Bogotá, RAP (Especial) Central, Colombia Somewhere A tiempo completo

    Group Engineering Manager— Structural Design & Engineering ContentConfidential Engineering & Technology CompanyLocation: Bogotá, ColombiaAbout the CompanyEngineers became engineers to solve problems — not to wrestle with outdated spreadsheets and clunky design tools. Our platform exists to change that.We help structural engineers run fast, accurate...

  • Ecommerce Paid Media Manager

    hace 6 días

    Bogotá, RAP (Especial) Central, Colombia Somewhere A tiempo completo

    Role: Senior Paid Media Manager (E-Commerce)Priority Location: Global (LATAM, Philippines, South Africa)Working Hours: 40 hours per week, 9am-5pm ESTType of Job: Fully RemoteStart Date: ASAPBase Salary Range: $1,500 - $2,500/monthThe final offer is at the client's discretion and will depend on the candidate's interview result, skills, and experience. About...

  • Strategic WFM Scheduler for Contact Center

    hace 2 semanas

    Bogotá, Colombia bet365 A tiempo completo

    A leading gaming company is seeking a Workforce Planning Scheduler in Bogotá. The ideal candidate will have scheduling experience, particularly in contact centers, and will use WFM tools like Nice IEX. You will collaborate with teams to optimize resources, manage schedules effectively, and provide excellent customer service. This role requires strong...