Customer Service Representative

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Easygo A tiempo completo US$30.000 - US$40.000 al año

As a
Customer Support Representative,
you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team We're big on collaboration, celebrating wins, and helping each other grows.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Role and Responsibilities

  • Respond to customer inquiries and requests in a timely and professional manner via chat and email

  • Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction

  • Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages

  • Keep up-to-date with product information and company policies to accurately assist customers

  • Maintain customer data and communicate effectively with internal teams as needed

  • Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements

  • Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days

Work experience and skills

  • Excellent communication skills, both written and verbal, in both English and Spanish

  • Prior experience in a customer service role (face-to-face, online or phone-based)

  • Availability to work on a 24/7 rotating roster

  • Ability to work efficiently and effectively in a fast-paced environment.

  • Familiarity with the crypto and online betting industry

  • Previously worked in sports betting or online casino

  • Previous experience working with Slack, G-Suite,

Personal qualities and behavioral traits

  • Excellent communication and written skills

  • Ability to take initiative

  • Customer and solution focused

  • Ability to multi-task

  • Ability to work effectively without supervision

  • Strong problem-solving and customer service skills

Relationships

  • Team leader and other specialist Customer Support roles who will support you day to day

  • Payments providers and internal payments coordinator/team

  • Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including but not limited too

  • KYC team

  • Fraud and AML

  • Tech Support

Benefits:

Some of the perks of working for us:

  • Flexible working hours.

  • Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).

  • Annual training and development budget, and we have many many more initiatives

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