Customer Service Assistant

Why Ansell?
At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.  

Discover more about our company, our people, and our values by visiting us at Ansell. 

Ansell is looking for a
Customer Service Specialist – Order Management
, to join our team in Colombia
 

In this role, you'll be a key part of ensuring our customers receive the right products on time. You will handle accurate order processing and fulfillment while providing outstanding support across all order types - including EDI, fax, email, RMAs, credits, and debits. As a Customer Service Specialist – Order Management, you'll work closely with teams such as Customer Success, Inside Sales, Supply Chain, Finance, Marketing, and our Distribution Centers to deliver an exceptional customer experience. English fluency is required.

What benefits and opportunities does Ansell offer?
 

• Competitive compensation plan, including a performance-based annual incentive.

• Flexible and hybrid work model.

• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.

• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.

• Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.

What your role will be?
 

• Manage the full order lifecycle for all customers within the assigned portfolio (White Glove, HiPo, and TechTouch).
• Support global customers in English (Speak/Read/Write).
• Process RMA orders, including entry, tracking, call tag generation, coordination of larger return shipments, and providing interdepartmental updates as needed.
• Enter and process credit and debit requests to resolve order discrepancies.
• Perform accurate and timely daily order processing for EDI and OCR orders, including releasing order lines requiring manual intervention due to PO discrepancies.
• Review daily reports to identify order issues and provide root cause analysis for recurring or significant problems.
• Monitor aged order line reports and cancel or update lines as appropriate.
• Support Customer Service and Customer Success teams by email and phone regarding order status, cancellations, and revisions.
• Maintain customer cross-reference tables.
• Correct EDI errors within the Gateway.
• Ensure proper flow of orders across systems (EDI, Oracle, SFDC, OCR, Webstore).
• Review open orders for holds or errors, including credit holds, inventory holds, pricing issues, and past-due dates.
• Identify, investigate, and resolve pricing discrepancies to prevent short-payments on invoices.

What will you bring to Ansell?

• Associate degree preferred and/or equivalent experience
• 3+ years order entry experience
• Must be fluent in English
• Oracle experience preferred
• Salesforce or CRM experience
• Proficiency in MS Office

Join us to lead the world to a safer future,
apply today

 

Equal Opportunity Employer:
Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.  

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories. 

Our Commitment to Belonging and Inclusion:
Ansell's vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone It's what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it's what drives us to serve our customers and stakeholders with pride, and it's what differentiates Ansell.  

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