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Customer Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia InfiCare Staffing A tiempo completo

Job description:

Mandatory skill:


• Excellent English skills – both verbal and written


• Outstanding communication and presentation skills


• Customer support should be on actual IT systems , preferably some type of order management on ERPs (SAP or Oracle)


• Support Specialist providing technical assistance and troubleshooting for tools and business processes


• Excellent problem-solving skills and ability to quickly diagnose and resolve software , process, and data issues


• Proven ability to deliver exceptional customer service and communicate effectively with clients and internal stakeholders


•
Used any incident management tool like Service Now for providing support

Good to have skills
:


• Awareness of partner B2B communication processes


• Supported global customers


• Understanding for supply chain and/or logistics