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Customer Support Specialist
hace 3 semanas
Job description:
Mandatory skill:
• Excellent English skills – both verbal and written
• Outstanding communication and presentation skills
• Customer support should be on actual IT systems , preferably some type of order management on ERPs (SAP or Oracle)
• Support Specialist providing technical assistance and troubleshooting for tools and business processes
• Excellent problem-solving skills and ability to quickly diagnose and resolve software , process, and data issues
• Proven ability to deliver exceptional customer service and communicate effectively with clients and internal stakeholders
•
Used any incident management tool like Service Now for providing support
Good to have skills
:
• Awareness of partner B2B communication processes
• Supported global customers
• Understanding for supply chain and/or logistics