Guest Experience Manager
hace 4 días
¿Te apasiona crear experiencias memorables y superar las expectativas de los huéspedes?
En Poblado Hoteles S.A. buscamos un(a) Guest Experience Manager comprometido(a) con la excelencia en el servicio, que lidere nuestras estrategias de hospitalidad y garantice una estadía única para cada visitante.
Responsabilidades
Diseñar y ejecutar estrategias enfocadas en la experiencia del huésped desde el check in hasta el check out.
Supervisar la atención al cliente en todas las áreas del hotel, asegurando altos estándares de servicio.
Monitorear indicadores de satisfacción (encuestas, comentarios en línea) e implementar planes de mejora.
Coordinar acciones con los departamentos de A&B, recepción, housekeeping y mantenimiento para resolver solicitudes y anticipar necesidades.
Gestionar protocolos de atención a quejas, reconocimientos y programas de fidelización.
Formación
Profesional en Hotelería y Turismo, Administración Hotelera o carreras afines.
Experiencia mínima de 3 años en cargos similares en hoteles de nivel medio o alto.
Dominio de inglés avanzado (indispensable).
Excelentes habilidades de comunicación, liderazgo y orientación al cliente.
Conocimiento de herramientas de gestión hotelera y plataformas online (TripAdvisor, Booking, etc.).
Habilidades Requeridas
Servicio al cliente.
Liderazgo.
Orientación al detalle.
Comunicación asertiva.
Trabajo en equipo.
Habilidades Preferidas
Manejo de inglés avanzado.
Compensación
Salario competitivo
Amplio portafolio de beneficios
Oportunidad de crecimiento y desarrollo profesional.
¿Te interesa? Envía tu hoja de vida al correo: con el asunto: Guest Experience Manager – Medellín
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