IT Analyst Lead

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

The Business Systems Lead Analyst – Financial Shared Services Automation is an IT role that is responsible for administering applications that enable the automation of Accounts Receivable and Accounts Payable processes. Key enabling applications include High Radius for Cash Application, Collections, Credit, and Electronic Invoice Presentment and Payment (EIPP) and RelishIQ for vendor invoice validation and digitization. Key responsibilities include managing issues/problems, enhancements/fixes, the integration of data into and out of the systems, security, and vendor collaboration. The role reports to the Business Systems Manager – Financial Shared Services Applications but is expected to be able to work independently and collaboratively to support and continuously improve the processes and systems

• Manage incident, problem, service request, and change tickets related to supported applications

• Collaborate with Financial Shared Services process leads to understand and capture business requirements and initiate requests for IT demand

• Collaborate with other IT teams and vendor support personnel to deliver enhancements and resolve issues/problems as required

• Promote/Deploy changes from non-PROD systems (DEV, QA) to PROD systems

• Design, configure, and support how data is integrated into and out of supported applications

• Continuously identify and pursue opportunities to improve systems in terms of reliability, usability, functionality, performance, and automation

• Collaborate across functional, company, and geographical boundaries to provide effective support and deliver results

• Apply principles, concepts and practices of IT Service Management (ITSM), Project Management Life Cycle (PMLC), and Systems Development Life Cycle (SDLC)

• Proactively enforce worldwide and local security policies to ensure IT information assets are protected

• Knowledge of Accounts Receivable and/or Accounts Payable business processes and applications that enable those processes
• Knowledge of how data is integrated between two or more applications
• Knowledge of ITSM, PMLC, and SDLC processes and systems
• Ability to work successfully as part of a geographically distributed and organizationally diverse team and customer environment
• Strong analytical / problem solving skills
• Strong interpersonal and communication skills; appropriately shares viewpoint and encourages the free exchange of information and opinions
• Strong organization and work planning skills; must be able to multitask effectively
• Continuous improvement and results orientation; acts with a sense of urgency and delivers results on-time and on-budget
• Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a "can do" approach

• Bachelor's or Master's degree in Information Technology, Finance, or related field with at least 5 years of combined IT and/or Finance experience
• At least 3 years of experience using or supporting applications that enable Accounts Receivable and/or Accounts Payable processes
• At least 2 years of experience designing, implementing, and supporting data integrations between applications
• At least 2 years of experience utilizing formal ITSM and SDLC processes and tools to manage service requests, incidents, problems, and changes
• Experience with High Radius and/or Relish IQ preferred but not required

EOE/M/F/Vet/Disability