senior operations manager – head of operations

hace 3 días


Bogotá Cundinamarca, Colombia BNP Paribas A tiempo completo

HEAD OF OPERATIONS

Position Objective: Ensure the execution of operational processes outlined in the Service Catalog that supports the value proposition CARDIF COLOMBIA has made to its Business Partners, through agile, efficient, timely, and quality operational processes, in compliance with local regulations, Head Office policies, and the technical conditions of the products, enabling us to guarantee the results expected by the shareholder.

Main Responsibilities:

Monitor the performance indicators of the operational areas to define the respective action plans that allow for continuous improvement.

Ensure the execution of operational processes related to issuance, billing, and collections, payment of commissions to the Partner and Broker, and claims handling within the deadlines agreed upon in the Service Level Agreements established with Business Partners, in compliance with local regulations.

Outsource processes that require capacity adjustments based on business development: Claims processing; Administration and safekeeping of policies; Printing, preparation, and distribution of policies; Call center services (Inbound - Outbound).

Ensure proper management of the Operations budget, provisions, and reserves according to local guidelines and Headquarters standards.

Professional profile:

Professionals with undergraduate degrees in Industrial Engineering, Business Administration, Economics, or related fields. Graduate studies: Specialization or Master's in Insurance, Quality Management Systems, Projects, Human Resource Management, or Operational Model Design. Approximately 10 years of experience in the financial, services, or insurance sector.



  • Bogotá, Bogotá D.E., Colombia BNP Paribas A tiempo completo

    HEAD OF OPERATIONSPosition Objective: Ensure the execution of operational processes outlined in the Service Catalog that supports the value proposition CARDIF COLOMBIA has made to its Business Partners, through agile, efficient, timely, and quality operational processes, in compliance with local regulations, Head Office policies, and the technical conditions...

  • Head of Operations

    hace 3 semanas


    Bogotá, Colombia Cardif Colombia Seguros Generales S A A tiempo completo

    New Position: Head of Operations From Cardif Colombia - General Insurance, a company belonging to the BNP Paribas Group, we present the following position that is opening in the company. The Head of Operations will be responsible for leading the Implementation, Production, Customer Service, Claims, and Third-Party Payments areas; in order to ensure the...

  • Head of Operations

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Cardif Colombia Seguros Generales S A A tiempo completo

    New Position: Head of OperationsFrom Cardif Colombia - General Insurance, a company belonging to the BNP Paribas Group, we present the following position that is opening in the company. TheHead of Operationswill be responsible for leading the Implementation, Production, Customer Service, Claims, and Third-Party Payments areas; in order to ensure the...


  • Bogotá, Colombia 1840 & Company A tiempo completo

    Head of Information Operations & Insights Join to apply for the Head of Information Operations & Insights role at 1840 & Company . We are seeking a dynamic Head of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high‑quality information assets fuel global go‑to‑market success while...


  • Bogotá, Colombia LatamCent A tiempo completo

    A fast-growing real estate company is seeking a Head of Maintenance Operations to oversee maintenance across U.S. properties. This role involves leading remote teams, managing vendors, leveraging operational tools, and ensuring quality maintenance under budget. The ideal candidate has over 5 years of experience in senior maintenance leadership, strong...


  • Bogotá, Cundinamarca, Colombia Johnson & Johnson A tiempo completo

    For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s...


  • Bogotá, Colombia LatamCent A tiempo completo

    A rapidly growing rental platform is seeking a Head of Maintenance Operations to lead maintenance across multiple properties. This role requires extensive experience in managing remote maintenance teams and involves oversight of budget and operational improvements. Key qualifications include a strong technical background in property maintenance and a proven...


  • Bogotá, Colombia Cardif Colombia Seguros Generales S A A tiempo completo

    A leading insurance provider in Bogotá seeks a Head of Operations responsible for implementation and customer service processes. Key responsibilities include ensuring operational processes adhere to timelines, managing the operations budget, and driving continuous improvement based on management indicators. Candidates must have a strong background in the...


  • Bogotá, Colombia LatamCent A tiempo completo

    About the job: Head of Maintenance Operations Location: Remote from Latin America Working Hours: U.S. Business Hours (CST/EST preferred) English Level: Advanced (C1+) About the Role A fast-scaling U.S.-based single-family rental platform is hiring a Head of Maintenance Operations to lead and scale maintenance across a growing portfolio of homes in...


  • Bogotá, Colombia T-mapp Jobs A tiempo completo

    Una empresa en crecimiento busca un Head of Operations en Bogotá para liderar la implementación y mejora de procesos. El candidato ideal tiene formación en Ingeniería Industrial y experiencia en operaciones en retail o startups. Deberá gestionar equipos y asegurar la excelencia operativa en Colombia y República Dominicana. Se ofrece salario competitivo...