[R] Head of Maintenance Operations

hace 2 semanas

Bogotá, Colombia LatamCent A tiempo completo

About the job: Head of Maintenance Operations

Location: Remote from Latin America

Working Hours: U.S. Business Hours (CST/EST preferred)

English Level: Advanced (C1+)

About the Role

A fast-scaling U.S.-based single-family rental platform is hiring a Head of Maintenance Operations to lead and scale maintenance across a growing portfolio of homes in multiple U.S. markets. This is the most senior maintenance role in the company — ideal for someone with deep property maintenance knowledge, exceptional remote troubleshooting skills, and a track record of managing distributed teams and vendors.

Responsibilities

Strategic Maintenance Execution

- Own the end-to-end maintenance function across all properties.

- Remotely diagnose complex repair issues using resident interviews, photos/videos, and IoT data. Achieve95% first-call diagnostic accuracy.

- Build and refine preventive maintenance programs to reduce reactive work and extend asset life.

- Manage and mentor a growing team.

- Set clear KPIs, improve productivity, and maintain team engagement scores of 4/5.

- Source, vet, and onboard vendors in underserved markets. Reduce vendor onboarding time by 30%.

- Track vendor performance using cycle times, callback rates, and satisfaction scores. Replace underperformers as needed.

Budget & Cost Control

- Own and manage the maintenance P&L.

- Deliver quality work under budget, proactively flag cost drivers, and negotiate vendor pricing.

- Serve as the escalation point for high-priority issues. Use a phone-first approach to ensure fast, empathetic communication.

- Collaborate with residents, vendors, and internal stakeholders to resolve complex challenges swiftly.

Operational Improvements

- Lead continuous improvement initiatives using SOPs, maintenance tech platforms, and data insights.

- Leverage tools like AppFolio, Property Meld, or SightPlan to drive operational efficiency.

Requirements

- 5+ years in a senior maintenance leadership role in residential property management.

- Experience managing remote maintenance teams and U.S.-based vendor networks.

- Deep technical knowledge of HVAC, electrical, plumbing, roofing, and structural systems in single-family homes.

- Strong remote troubleshooting and estimating skills.

- Proven track record of reducing maintenance costs while maintaining service quality.

- High proficiency in maintenance platforms and operational tech tools.

Preferred Qualifications

- Experience in the U.S. single-family rental market.

- Familiarity with IoT-based maintenance or remote diagnostics.

- Bilingual (English/Spanish) preferred but not required.

Compensation & Logistics

- Compensation: $38,000-$42,000 USD per year

What Success Looks Like

- Delivering under-budget maintenance without compromising quality

- Achieving 95% diagnostic accuracy on first contact

- Growing and retaining a high-performing maintenance team

- Reducing vendor onboarding time by 30% within 6 months

- Increasing resident satisfaction across all maintenance interactions

#J-18808-Ljbffr

  • Remote Head of Maintenance Operations

    hace 2 semanas

    Bogotá, Colombia LatamCent A tiempo completo

    A rapidly growing rental platform is seeking a Head of Maintenance Operations to lead maintenance across multiple properties. This role requires extensive experience in managing remote maintenance teams and involves oversight of budget and operational improvements. Key qualifications include a strong technical background in property maintenance and a proven...

  • Head of Maintenance Operations

    hace 3 semanas

    Bogotá, Colombia LatamCent A tiempo completo

    Location: Remote from Latin America Working Hours: U.S. Business Hours (CST/EST preferred) English Level: Advanced (C1+) About the Role A fast-scaling U.S.-based single-family rental platform is hiring a Head of Maintenance Operations to lead and scale maintenance across a growing portfolio of homes in multiple U.S. markets. This is the most senior...

  • Head of Maintenance Operations — Remote, Scale

    hace 3 semanas

    Bogotá, Colombia LatamCent A tiempo completo

    A fast-growing real estate company is seeking a Head of Maintenance Operations to oversee maintenance across U.S. properties. This role involves leading remote teams, managing vendors, leveraging operational tools, and ensuring quality maintenance under budget. The ideal candidate has over 5 years of experience in senior maintenance leadership, strong...

  • Head of Operations

    hace 2 semanas

    Bogotá, Colombia Cardif Colombia Seguros Generales S A A tiempo completo

    New Position: Head of Operations From Cardif Colombia - General Insurance, a company belonging to the BNP Paribas Group, we present the following position that is opening in the company. The Head of Operations will be responsible for leading the Implementation, Production, Customer Service, Claims, and Third-Party Payments areas; in order to ensure the...

  • Head of Operations

    hace 2 semanas

    Bogotá, Colombia Cardif Colombia Seguros Generales S A A tiempo completo

    New Position: Head of Operations From Cardif Colombia - General Insurance, a company belonging to the BNP Paribas Group, we present the following position that is opening in the company. The Head of Operations will be responsible for leading the Implementation, Production, Customer Service, Claims, and Third-Party Payments areas; in order to ensure the...

  • Head of Operations

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Cardif Colombia Seguros Generales S A A tiempo completo

    New Position: Head of OperationsFrom Cardif Colombia - General Insurance, a company belonging to the BNP Paribas Group, we present the following position that is opening in the company. TheHead of Operationswill be responsible for leading the Implementation, Production, Customer Service, Claims, and Third-Party Payments areas; in order to ensure the...

  • Head of Information Operations

    hace 5 días

    Bogotá, Colombia 1840 & Company A tiempo completo

    Head of Information Operations & Insights Join to apply for the Head of Information Operations & Insights role at 1840 & Company . We are seeking a dynamic Head of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high‑quality information assets fuel global go‑to‑market success while...

  • Head of Information Operations

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia 1840 & Company A tiempo completo

    About The JobWe are seeking a dynamic Head of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high-quality information assets fuel global go-to-market success, while embedding predictive models and actionable insights into daily operations.Job DetailsEmployment Type: Contract...

  • Head of Engineering

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Dapta A tiempo completo

    About DaptaDapta is a no-code platform for backend and APIs. Our mission is to help businesses streamline their backend operations and API integrations to reduce the time and resources required to build and maintain their backend systems. We're searching for a rockstar Head of Sales part of our founding team to drive our sales growth globally.Job SummaryThe...

  • Head of Operations

    hace 4 semanas

    Bogotá, Colombia T-mapp Jobs A tiempo completo

    Acerca del puesto Head of Operations - COO SuperApp de movilidad enfocada en digitalizar pagos alrededor de este ecosistema está en búsqueda de su Head of Operations - COO en Bogotá, con experiencia previa en roles de operaciones dentro del sector fintech, preferiblemente en el área de pagos. ¿Por qué aplicar a esta posición? - Serás parte de un...