Inside Sales Representative

Outbound Insurance Conversations with Structured Hours and Stability

Join a fast-growing digital insurance environment where outbound calling meets empathy, clear communication, and sharp follow-through. Your voice becomes the bridge that links customers to smarter coverage options. With steady schedules, defined workflows, and attainable targets, you'll find a space that fuels success while still leaving room for your personal life-and your sanity.

Job Description

As a
Sales Representative
, you will handle outbound and inbound calls, build rapport with US-based customers, overcome objections, and transfer qualified prospects to licensed insurance agents. You'll manage accurate call notes, maintain organized follow-ups, and consistently meet targets while working in a stable, structured environment that supports healthy work-life balance.

Job Overview

Employment type: Indefinite term contract

Shift: 10:00 AM - 7:00 PM / 11:00 AM - 8:00 PM Colombian time, Weekends Off

Work setup: Onsite, Conecta 26

Exciting Perks Await

• 5 days work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )

The Qualifications We Seek

• 3 years of experience in outbound sales and customer service (CSR) (required)
• Fluent in
  English
  , with strong verbal communication skills
• Proven ability to overcome objections and handle adversity in a sales environment
• Strong work ethic and drive; passionate, persuasive communicator
• Excellent written skills to take detailed and accurate call notes
• Self-starter mentality with a proactive, results-oriented approach
• Ability to manage multiple priorities in a fast-paced environment while maintaining work-life balance

Your Daily Tasks

• Conduct outbound calls to prospective clients, overcome objections, and transfer qualified prospects to insurance agents.
• Handle inbound calls by identifying the reason for the call and transferring individuals to the correct queue.
• Build rapport and trust with clients over the phone.
• Run an organized sales process with accurate notes and timely follow-ups.
• Collect and manage customer information diligently and securely.
• Clearly articulate the company's value proposition to prospective customers.
• Achieve targets for calls, transfers, conversion, and quality.

About the Client

Our client is a
digital insurance agency that simplifies the home and auto ownership experience by integrating insurance directly into key life moments
. They offer a free marketplace where customers can compare and purchase home, auto, life, umbrella, pet, and jewelry insurance from over 40 A-rated carriers. Backed by fully licensed advisors (not just comparison tools), our client combines powerful technology with human support, delivering transparent, high-quality protection to customers across all 50 US states.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With
over 1,000 clients worldwide and a team of over 10,000 talented professionals
, Emapta continues to set new standards in the industry.

Apply now
to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

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