Infrastructure Support Specialist- OP01897

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Dev A tiempo completo US$80.000 - US$120.000 al año

Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you

We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure. Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel. You'll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.

What's in it for you:

  • Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts
  • Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms
  • Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking

Is that you?

  • 2+ years of IT support and incident management experience
  • Hands-on experience troubleshooting hardware, systems, applications, and networks
  • Linux and Windows administration skills
  • Experience with monitoring and alerting tools (LogicMonitor, Datadog)
  • Familiarity with cloud platforms (AWS, Azure), core services, and web servers (Apache, NGINX, IIS)
  • Intermediate+ English level (verbal and written)
  • Excellent communication, collaboration, and documentation skills
  • Flexibility and adaptability in a 24/7 support environment
  • Ability to follow processes consistently
  • Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows
  • Analytical mindset and logical approach to troubleshooting

Desirable:

  • Familiarity with Prometheus, Grafana, and PagerDuty
  • Experience with Jira and Confluence
  • Experience with MongoDB and container management tools (k8s, Docker)
  • Understanding of cloud-based infrastructure principles

Key responsibilities and your contribution

In this role, you'll be part of our 24/7 support team, ensuring the stability and performance of client applications and infrastructure. You'll work in rotating 8-hour shifts that include days, evenings, nights, and weekends.

  • Provide technical support for client applications, including incident response, troubleshooting, and escalation when required
  • Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data
  • Monitor system health and performance using DataDog and LogicMonitor
  • Configure and maintain DataDog monitors, dashboards, and alerts
  • Suggest improvements to application performance and reliability based on analysis
  • Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions

Our next steps:

Submit a CV in English — Intro call with a Recruiter — Interview — Offer

Interested? Find out more:

How we work

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