IT Support Specialist

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.

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Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that's as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more. 

Role

Octus is seeking a skilled IT Support Specialist to join the Corporate IT team in Bogota. This role involves providing seamless IT support to global end-users, researching and deploying new tools, and solving complex technical problems. The ideal candidate is a smart, friendly, and detail-oriented individual with a passion for helping people and improving technology, making a direct and massive impact on the company's efficiency.

Responsibilities

• Provide exceptional customer service and technical support to Octus end-users across multiple global offices.
• Research, deploy, and manage new IT tools and services to enhance user experience and operational efficiency.
• Troubleshoot and resolve complex hardware and software issues on both macOS and Windows operating systems.
• Manage and support web conferencing tools such as Zoom and Microsoft Teams.
• Work with Okta and various back-office applications, including SSO, G Suite/Google Workspace, Microsoft Office, Microsoft Intune, and Jamf Pro.
• Create, update, and maintain end-user facing knowledge base articles to empower self-service.
• Maintain comprehensive infrastructure documentation, including diagrams and configurations.
• Proactively identify and solve hard problems to improve the overall IT environment.

Requirements

• Exceptional customer service, attention to detail, interpersonal, oral, and written communication skills.
• Ability to work independently, multi-task, and establish priorities.
• Passion for helping people and a desire to learn and improve IT in an innovative manner.
• Proficiency in troubleshooting both macOS and Windows operating systems and hardware.
• Strong analytical, problem-solving, organizational, and planning skills.
• Experience with web conferencing tools (e.g., Zoom, Microsoft Teams).
• Experience with Okta and back-office applications (SSO, G Suite/Google Workspace, Microsoft Office, Microsoft Intune, Jamf Pro).
• Experience in creating, updating, and maintaining end-user facing knowledge-based articles.
• Experience in maintaining infrastructure documentation, including diagrams and configurations.
• *Preferred:*
  Networking knowledge and experience (e.g., Meraki, Cisco). Experience working with third-party hardware and software and procurement practices.

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.