Infrastructure Support Analyst

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo $900.000 - $1.200.000 al año

Purpose

Contributes to the overall success of the Global Network Operations Centre (GNOC) as part of the 24x7 shift team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • As part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events.
  • Conduct health check and provide reporting and incident communications.
  • Attend bridge and troubleshooting calls.
  • Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents.
  • The Infrastructure Support Analyst will answer the 24/7 hotline and respond team emails.
  • Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions

  • Be part the shift teams within Global Network Operations rotational shifts. Rotational shifts are 12 hour and can be either day or evening shift, during Bank weekdays, weekends and/or statutory holidays.
  • Service is to be maintained to more than 3,000 branches and corporate offices globally.
  • Service is to be maintained to more than 18,000 network devices across Canada, Latin America, Caribbean, US, Europe and Asia Pacific.
  • Manage multiple tasks concurrently and able to work well under pressure.

Education and Experience

  • Post-secondary education in a technology related field
  • Demonstrate technical knowledge or experience with Cisco routers, switches & firewalls.
  • Cisco Certifications, CCNA required, CCNP an asset.
  • Possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
  • Demonstrate a technical understanding of TCP/IP (e.g., routing, switching & security).
  • Familiar with the following technical subjects: 1) BGP/OSPF protocols; 2) LAN/WAN technologies; 3) Cisco WiFi; 4) Fortinet Firewalls; 5) F5 Load Balancers; 6) Network Monitoring tools; 7) Aruba/Silver Peak SD-WAN; 8) Zscaler
  • Possess a strong customer orientation and a keen ability to learn rapidly.
  • Firewall Certifications, Fortinet certifications an asset.
  • Load Balancer certifications, F5 certifications an asset.
  • Python scripting knowledge or experience an asset.

Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence.

#Li-Hybrid

#COLGBS

  • Junior Support Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sky Systems, Inc. (SkySys) A tiempo completo $900.000 - $1.200.000 al año

    Job Title:Junior Support AnalystLocation:Bogotá, D.C., ColombiaWork Model:100% OnsiteDuration:Long-term positionLanguage Requirement:Spanish (Mandatory), English (Desirable)Technical KnowledgeMinimum 1 year of experience in customer service or IT supportStrong understanding of basic computer operations and Windows systems (Windows 10 or newer)Basic...

  • Infrastructure Support Specialist- OP01897

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Dev A tiempo completo US$80.000 - US$120.000 al año

    Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to youWe invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client...

  • Infrastructure Engineer

    hace 4 días

    Bogotá, Bogotá D.E., Colombia IGT Solutions A tiempo completo $9.000.000 - $12.000.000 al año

    Role: Sr Eng-System ImplementationLocation: BogotaMode: Work from OfficeProfile Summary:IGT Solutions is looking for an Sr Eng-System Implementation to lead Microsoft Infrastructure team in a Contact Centre services environment. The position is responsible to develop overall network IT infrastructure processes, procedures, and plans to support future growth...

  • Analyst, Data Science Infrastructure

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Liberty Specialty Markets Latam A tiempo completo US$60.000 - US$120.000 al año

    Data Science Analyst IAbout the Role:Are you passionate about pricing in the Insurance Industry? Would you like to join a dedicated team responsible for deploying pricing programs across all our retail lines in United States? This is then your next jobThe USDS Pricing Deployments Team is looking for Data Science Analyst I, Analyst II to design and build...

  • Cloud Infrastructure

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ToolsGroup A tiempo completo $9.000.000 - $12.000.000 al año

    Position Overview:As a Cloud Infrastructure & Monitoring Engineer, you will be responsible for owning the monitoring and alerting services that manage our cloud resources in Microsoft Azure. You will work on supporting our legacy environment of Windows VMs and MSSQL DBs, as well as developing infrastructure to support our next generation of SaaS products...

  • Cloud Infrastructure

    hace 4 días

    Bogotá, Bogotá D.E., Colombia ToolsGroup A tiempo completo US$80.000 - US$140.000 al año

    Position Overview: As a Cloud Infrastructure & Monitoring Engineer, you will be responsible for owning the monitoring and alerting services that manage our cloud resources in Microsoft Azure. You will work on supporting our legacy environment of Windows VMs and MSSQL DBs, as well as developing infrastructure to support our next generation of SaaS products...

  • Data Infrastructure Engineer

    hace 7 días

    Bogotá, Bogotá D.E., Colombia MonetizeMore A tiempo completo $600.000 - $1.200.000 al año

    About MonetizeMoreMonetizeMore is a global leader in ad tech, helping publishers maximize their ad revenue through advanced optimization, data, and automation. Our fully remote team is distributed across the world, driven by innovation, autonomy, and measurable impact.Role OverviewWe are looking for a Data Infrastructure Engineer to design, build, and...

  • Senior Enterprise Infrastructure/Cloud Architect

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Baker McKenzie A tiempo completo $1.200.000 - $2.400.000 al año

    The Senior Enterprise Infrastructure/Cloud Architect will design, implement, and optimize the firm's global IT infrastructure, with a strong emphasis on cloud-first strategies. The role-holder drives the adoption of cloud technologies and automation to support the firm's dynamic and cross-border business needs. This role ensures that the foundational...

  • IT Support Analyst

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Edgeuno A tiempo completo US$30.000 - US$60.000 al año

    As an IT Support Analyst at EdgeUno, with a focus on MDM/Intune, you will play a critical role in supporting our endpoint devices, managing access control, and delivering technical assistance across BSS/OSS platforms. This position is essential to ensuring operational continuity, user satisfaction, and system security. Core Responsibilities: Manage and...

  • Infrastructure & Support Jr Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Topaz A tiempo completo $1.200.000 - $2.400.000 al año

    En Topaz nos une la tecnología y nos conecta la evoluciónEn nuestra organización estamos totalmente comprometidos en contribuir a las soluciones financieras que hagan de la industria un lugar seguro, accesible y dinámico. Queremos llegar a diferentes partes del mundo con nuestro amplio ecosistema de soluciones tecnológicas. Así que te invitamos a que...