Senior Manager, IB Fraud Investigations Oversight

ID de la solicitud: 244035

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Purpose

• Leads and oversees International Banking (IB) Fraud Investigations teams to ensure that external fraud investigations are executed/delivered in compliance with governing regulations, internal policies, procedures and fraud investigation protocols, and are aligned with business and fraud strategies.
• Collaborates closely with other regional departments such as Corporate Security, Internal Controls, and Risks to understand the root causes of fraud incidents and recommend strategies for risk mitigations.
• Ensure visibility of fraud investigation activities across all countries in the region, driving process harmonization and standardized reporting to enable consistent oversight and decision-making

Accountabilities

• Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Identify and escalate process or technology gaps that hinder the efficiency and/or effectiveness of Analytics or Operations teams, or fraud risks that are or will become in excess of the Risk Appetite, working in partnership with IB Fraud hubs/units to implement corrective actions.
• Support the use of advanced investigative technologies and cybersecurity tools to investigate suspicious activities across banking channels.
• Guidance in the development of investigation models and methodologies to enhance the bank's fraud detection capabilities, and the development of strategies to prevent loss and/or recover assets.
• Keep abreast of emerging issues, fraud trends, cybersecurity threats and evolving regulatory requirements and assess the potential impact on the investigations process and for the bank, in order to provide advice on required controls or actions.
• Support the design and implementation of the overall IB fraud management strategic roadmap and future initiatives, as well as strategic initiatives and regional crime awareness plans, current criminal trends, and education across the Bank.
• Develop and maintain productive relationships with key business leaders and other internal and external stakeholders such as Risk Management, IT partners, product groups and external partners.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates the regional fraud investigation teams by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
• Standardize investigation processes across the region to ensure consistency and comparability of outcomes.
• Develop and implement a unified reporting framework that consolidates fraud information from all markets in a consistent manner
• Creates an environment in which the regional fraud investigation teams pursues effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Reporting Relationships (Job Titles only)
Primary Manager:

• Director, IB Fraud Operational Oversight
• Direct Reports:
• N/A Shared Reports
• No Shared Reports

Dimensions

• Provide leadership and support in fraud investigations and key initiatives across IB Fraud hubs/units (Mexico, Peru, Colombia, Chile, Uruguay, CCA (Caribbean, Central America); span of influence encompasses all IB business units.
• Initiates and participates in the development and maintenance of Governance and Policy strategies, policies, guidelines and standard operating procedures.
• This role provides oversight across all countries in the region, ensuring standardized processes and consolidated reporting.

Education / Experience

• Bachelor's degree in Cybersecurity, Finance, Business Management or a related field.
• Specific bank and/or industry experience around Fraud operations, models and investigations, and advanced analytics..
• Understanding of Banking system/processes and general payments ecosystem.
• Bilingual fluency in both English and Spanish.
• Excellent analytical and problem-solving skills with the ability to identify patterns and root causes.
• Experience working with cross-functional teams and collaborating with departments such as Corporate Security, Internal Controls, and Risks.
• Proven experience leading regional initiatives focused on process harmonization, standardization of reporting, and implementation of best practices across multiple countries
• Excellent communication and presentation skills, both written and verbal.
• Experience with Fraud prevention and Strategies is an asset.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence with limited travel globally as required.

Ubicación(s): Colombia : Bogota : Bogota

ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas.

En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.