Manager, IB Fraud Operating Model Governance

Requisition ID: 243681

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Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Purpose
Contributes to the overall success of the International Banking (IB) Fraud Operations teams ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Assist in managing the global fraud operating model to ensure consistent processes, clear workflows, and effective fraud management across regions and business units.
• Support governance frameworks that align global fraud prevention strategies with regulatory standards and industry best practices.
• Aid in documenting, reviewing, and updating fraud-related workflows, guidelines, and procedures to ensure clarity, audit readiness, and alignment with evolving risks and regulations.
• Participate in regular assessments of fraud processes to identify inefficiencies, gaps, and risks, and assist in implementing corrective actions to strengthen controls.
• Ensure alignment of fraud prevention and detection strategies across regions while addressing specific local regulatory and operational requirements.
• Collaborate with key stakeholders, including Compliance, IT, Cybersecurity, and Legal teams, to ensure fraud management operations are integrated and aligned with broader organizational policies.
• Support the monitoring and analysis of key fraud performance metrics, such as fraud detection rates, response times, loss prevention figures, and case resolution efficiency, to measure and improve process effectiveness.
• Assist in the development and implementation of proactive fraud mitigation strategies using trend analysis, predictive analytics, and data-driven insights to anticipate and address emerging fraud threats.
• Ensure compliance with global and local regulatory frameworks and relevant standards, adapting processes to meet new legal requirements as needed.
• Promote the automation of manual fraud management processes to improve efficiency, reduce errors, and allow teams to focus on high-priority cases.
• Stay informed of global trends in financial fraud, regulatory developments, and technological innovations, and support the adaptation of strategies to stay ahead of emerging threats.
• Support the training and upskilling of fraud prevention teams, ensuring they have sufficient knowledge to follow policies and procedures to bank standards and deliver fraud management performance goals.
• Foster a strong anti-fraud culture throughout the organization by promoting awareness, clear accountability, and active participation across all levels and departments.
• Provide comprehensive support in documenting fraud management processes, ensuring all documentation is up-to-date, clear, and accessible for audit and compliance purposes.
• Assist in the creation and maintenance of detailed process maps and documentation for all fraud-related activities, ensuring they are aligned with regulatory requirements and internal policies.
• Support the regular review and update of process documentation to reflect changes in regulations, industry standards, and internal policies, ensuring continuous improvement and compliance.
• Champions a high-performance environment and contributes to an inclusive work environment

Reporting Relationships
Primary Manager:

• Senior Manager, IB Fraud Operating Model Governance.
• Direct Reports:
• No Direct Reports

Shared Reports

• No Shared Reports

Dimensions

• IB responsibility with all IB business units supported
• Support Fraud technology roadmap and analytics tools (+/- 10 main systems)
• Lead and provide guidance to operations teams in IB fraud hubs/units to develop, execute and monitor fraud strategies across multiple platforms and product lines, leverage best in class operations strategies
• Utilize diagnostics to identify system, strategy and operation issues. Explain variances and recommend remedial actions.
• Support Global Fraud Operations strategy development seeking efficiency and effectiveness across global footprint

Education / Experience / Other Information (include only those that are specific to the role)

• Bachelor's Degree in relevant subject matter
• Master's Business Administration or relevant Graduate studies an asset
• Understanding Banking system/processes and general payments ecosystem
• Bilingual fluency in both English and Spanish mandatory
• Superior operational and analytics abilities that enable complex problems to be broken down into simple understandable components and strategies to be defined and executed
• Previous experience working as a people manager is required
• Must be self-motivated, energetic and results-oriented and be committed to adding value to the organization
• In addition, the idea candidate would possess:
• Creative, out-of-the-box thinker, strong analytical and problem-solving skills
• Excellent verbal, written and presentation skills
• Excellent organizational and leadership skills
• Highly flexible and able to adapt quickly to changing priorities
• Experience with Fraud prevention and strategies is an asset

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence with limited travel globally as required.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.