Operations Supervisor
hace 19 horas
We're Hiring Supervisor Operations – Collection
On-site | Medellín, Antioquia
Are you a strong people leader with experience in B2B collections and operations?
At
iQor
, we're looking for a
Supervisor Operations – Collection
to lead high-performing teams, ensure operational excellence, and act as a key liaison with international clients.
What You'll Do
- Lead and supervise daily operations across Collections, Cash Applications, Billing, and IT Support teams.
- Act as the main point of contact with the client, ensuring clear communication and issue resolution.
- Monitor performance metrics (recovery rates, call quality, contact rates) and deliver actionable insights.
- Coach, train, and develop team members to drive productivity and engagement.
- Handle escalated customer cases with professionalism and efficiency.
- Ensure compliance with internal policies and applicable regulations.
- Identify opportunities for process improvement and operational optimization.
What You Bring
- 2–4 years of experience in B2B collections or Accounts Receivable (first-party preferred)
. - Proven experience leading teams in fast-paced, goal-oriented environments.
- Strong coaching, communication, and conflict-resolution skills.
- Ability to manage high call and email volumes while maintaining quality standards.
- Proficiency in MS Office and ability to learn ERP systems.
- English level C1 (required)
.
What We Offer
- Indefinite-term contract
- On-site position in Medellín
- Monday to Friday schedule (8:00 AM – 6:00 PM EST)
- Competitive salary
- Stability, professional growth, and exposure to international clients
Join iQor and lead operations that make an impact.
If you're ready to take the next step in your leadership career, we'd love to hear from you.
Apply now and grow with us.
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