Operations Supervisor
hace 2 días
Job Opening: Operations Supervisor BPO
Introduction
The Operations Supervisor at Solvo is responsible for overseeing the daily operations of a team, ensuring performance goals are achieved, managing client interactions, and driving process improvements. This role requires strong leadership skills, in-depth knowledge of BPO operations, and a focus on delivering exceptional service quality. The Supervisor plays a key role in maintaining team performance, client satisfaction, and operational efficiency.
Responsibilities
- Team Management
Lead, mentor, and develop a team of agents through Team Leads, ensuring they meet performance metrics such as productivity, quality, and customer satisfaction. - Performance Monitoring
Track and analyze key performance indicators (KPIs) and service level agreements (SLAs), implementing corrective actions when necessary to meet or exceed client expectations. - Client Interaction
Serve as the primary point of contact for client escalations, updates, and service reviews. Foster positive relationships with clients to ensure retention and satisfaction. - Process Improvement
Identify areas for improvement within workflows and processes. Collaborate with operations management to implement solutions that enhance productivity and quality. - Resource Planning
Assist in scheduling, workload distribution, and resource allocation to ensure optimal staffing and coverage during high-demand periods.
Schedule
- Monday to Friday availability, subject to adjustment based on client/operations preferences.
Reports to
- Operations Coordinator.
Metrics & Expectations
- Employee attrition rate: 8% monthly.
- 100% PTL completion and weekly reviews.
- Meet all client performance targets, including:
- Average Wait Time (AWT)
- Chats per Hour (CCPH)
- Availability (AVAIL)
- Quality Assurance (QA)
Skills & Knowledge
- Leadership & Team Management
- Problem-Solving & Critical Thinking
- Client Relationship Management
- Strong Communication Skills
- Process Improvement & Innovation
- Performance Monitoring & Reporting
- Adaptability
- Proficiency in BPO-related software and tools
- Strong understanding of BPO operations, metrics, and client management
-
Crisis and Change Manager Supervisor
hace 2 días
Medellín, Antioquia, Colombia Management Health Services A tiempo completoWe are looking for a Crisis and Change Manager Supervisor to lead our major incident response and organizational change processes within our technology environment. This role is 100% on-site and based in Medellín, Colombia.ResponsibilitiesOversee end-to-end major incident and crisis response.Lead and mentor the Crisis Manager and escalation teams.Manage the...
-
Team Leader
hace 2 días
Medellín, Antioquia, Colombia Buwelo Colombia A tiempo completoAre you a Bilingual looking for work in a great company?Buwelo, a leading American BPO company with +2500 employees globally in Europe, Asia, and Africa, is expanding its operations in Latam and Colombia and you could be part of our team. We are looking for B2+ level English speakers, currently living in Medellin Colombia, we have plans to triple our size...
-
Scheduler
hace 2 días
Medellín, Antioquia, Colombia (B.E.S.T.) BEHAVIOR EDUCATION SERVICES TEAM A tiempo completo US$40.000 - US$80.000 al añoBilingual Scheduler – Job DescriptionOverviewWe are seeking a detail-oriented and bilingual Scheduler to coordinate therapy and assessment schedules across clients, therapists, and supervisors. This remote role requires high attention to detail, strong communication skills in English and another language (preferably Spanish), and experience in...
-
Office Support Specialist
hace 6 días
Medellín, Antioquia, Colombia Sombra A tiempo completo $40.000 - $80.000 al añoTheOffice Support Specialistplays a key role in ensuring the smooth operation of our office in Medellín, Colombia.This position involves administrative tasks, logistical coordination, procurement support, and the efficient maintenance of daily office operations.We are looking for aproactive, organized, and detail-orientedprofessional with excellent...
-
Operations Manager
hace 2 días
Medellín, Antioquia, Colombia RVStaffing A tiempo completo**RedValley**, a rapidly growing company in Medellín, is currently seeking a detail-oriented, self-motivated **Operations Supervisor **to join our exciting venture with _**SWEAT440**_. This **Operations supervisor** position offers the opportunity to oversee a variety of tasks essential to the smooth functioning of our business. This role requires someone...
-
Junior Supervisor o Team Leaderen Medellin
hace 2 días
Medellín, Colombia Solvo Global SAS A tiempo completoHorario y Disponibilidad: Días: Lunes a Viernes Horario: Disponibilidad de 7:00 a.m. - 7:00 p.m. (Hora Colombia - 44H semanales) Nível de Inglés Requerido: B2+ - C1 Descripción del Puesto:El JR Operations Supervisor es responsable de gestionar, controlar y ejecutar procesos administrativos y funcionales dentro de la operación. Su objetivo principal...
-
Supervisor de Operaciones Bpo
hace 2 semanas
Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completoAt Solvo Global we are looking for the best talent in Medellin. Location: CI TALSA - Carrera 50GG #12Sur-07, Itagüí. Schedule: Monday to Friday - Full Dispo Job Title: BPO Operations Supervisor Job Overview: We are looking for a dynamic and results-driven BPO Operations Supervisor to lead and optimize our team’s performance in a fast-paced,...
-
Operations Analyst
hace 2 días
Medellín, Colombia Accommodations Plus International A tiempo completo**Essential Functions**: - The operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands; - Always analyze the best way to solve various problems related or not to the operation operation itself; - Communication has to be clear and constant, aiming at the good of the internal and external...
-
Workforce Specialist
hace 1 semana
Medellín, Colombia Solvo Global SAS A tiempo completoWorforce Supervisor Job description: Worforce Supervisor is responsible for coordinating management of workforce personnel, headcount, forecasting, reporting, capacity planning and strategic planning for workforce process improvements. WFM Supervisor Sr reports to and works in collaboration with the Workforce Manager in ensuring that the client and internal...
-
Inside Sales Supervisor for Latam Market
hace 2 semanas
Medellín, Antioquia, Colombia Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for supervising inside sales teams and achieving revenue targets while collaborating with cross-departmental teams. The role oversees daily inside sales activities, optimizes processes, and ensures team objectives align with the strategic business goals of the organization. **Responsibilities** - Supervises a team...
-
Director of Human Resources
hace 2 días
Medellín, Antioquia, Colombia MEDCARE INFUSION SERVICES, INC. A tiempo completo**Job Title**:Director of Human Resources **Reporting Relationship** - **Reports to**:US based -Chief Financial Officer (CFO) - **Supervises**: HR Managers, HR Business Partners, Compliance Officers, and HR Coordinators. - **Internal Relationships**: - U.S. based Executive Leadership (for strategic HR alignment across all business units) - Finance...
-
HR Lead
hace 4 días
Medellín, Colombia Backoffice Abroad A tiempo completo**BA Global Talent** is seeking for a highly skilled **HR Lead in Medellin**, Colombia, assisting the HR Director in strategic HR Planning, Project Management, and discussions amongst the team and HR Operations. The Human Resources Lead (Latam) is responsible for the overall execution of HR processes and systems such as but not limited to onboarding and...
-
On-Site Support Specialist
hace 4 horas
Perímetro Urbano Medellín, Colombia Accommodations Plus International A tiempo completo US$30.000 - US$60.000 al añoEssential FunctionsThe operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands;They are responsible for the operation as a whole, from the monitoring of the systems as well as phone calls, e-mails and messages from various sources and means that we receive and any other necessary tools, always with...
-
Technical Support Engineer
hace 2 semanas
Medellín, Colombia NICE Systems A tiempo completoAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. **Technical Support Engineer, CX** **Medellin,...