Customer Service Agent

hace 3 días

Bogotá, Bogotá D.E., Colombia Trackman AS A tiempo completo

As a Customer Service Specialist, you'll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You'll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat.

Key Responsibilities

Customer Service:

  • Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction.

  • Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully.

  • Handle a high volume of incoming customer support requests, maintaining response time and quality standards.

  • Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed.

  • Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities.

Customer Support:

  • Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions.

  • Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system.

  • Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features.

  • Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages.

Internal Processes:

  • Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions.

  • Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions.


Education & Experience:

  •  Proven experience in a customer service/support role, ideally within technology or a related industry.

  • Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.

  • Experience with remote troubleshooting, diagnostics, or technical support.

  • High school diploma or equivalent; additional education in IT, customer service, or a related field is a plus

Skills & Competencies:

  • Familiarity with sports technology, particularly golf, baseball, or similar fields.

  • Strong troubleshooting and problem-solving abilities with a keen eye for detail.

  • Excellent communication skills, both verbal and written, with a friendly, customer-centric attitude.

  • Proficiency in both Spanish and English, as the role involves supporting customers in both languages.

Technical Proficiency:

  • Proficiency in ticketing software such as Zendesk.

  • Proficiency with the Windows OS and general knowledge of computer systems; the additional understanding of networking systems is a plus

  • General knowledge of technologies, for example: TVs, Projectors, Monitors, Laptops, and Mobile Devices.

  • Proficiency in Microsoft Office applications and collaboration tools is essential for effective communication, teamwork, and presentation of technical information.

  • Bilingual Customer Service Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia OneTouch Direct A tiempo completo

    At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.Join Our Team as a Bilingual Customer Service AgentWe are seeking...

  • Customer service

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Deployment Logistics A tiempo completo

    EnDeployment Logistics S.A.S.buscamos unCustomer servicepara apoyar y coordinar procesos de exportación, asegurando el uso eficiente de los recursos y el cumplimiento de tiempos. Sus principales tareas incluyen gestionar reservas y cierres documentales, coordinar con proveedores, clientes y agentes, tramitar y revisar documentación para aduanas y...

  • Customer service agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Fygaro A tiempo completo

    Company Description Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth. Job...

  • Customer Service Agent

    hace 18 horas

    Bogotá, Bogotá D.E., Colombia Vertiv A tiempo completo

    This position will be responsible for the analysis and execution of warranty requests for complete equipment's and spare parts with LATAM scope.This position will oversee processing requisitions and Sales Orders for internal purchases, as well as the creation of SOR for international purchases and CPQ tracking for US purchases.This position will be...

  • Customer Service Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Connext A tiempo completo

    Job SummaryThe Customer Service Manager is responsible in leading and elevating customer support operations across phone, email, chat, and ticketing channels. The role manages daily team performance, develops service standards, analyzes service metrics, and drives process improvements to ensure a high-quality customer experience. The manager mentors service...

  • Customer Support Agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Expatrio Global Services GmbH A tiempo completo

    JOIN EXPATRIOExpatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position asCustomer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are...

  • Customer Support Agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Expatrio Global Services GmbH A tiempo completo

    JOIN EXPATRIOExpatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position asCustomer Support Agent (Spanish & English) - LatAm (Remote Freelance)Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are...

  • Customer Service Agent Colombia

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Lluch Essence A tiempo completo

    LUCH ESSENCE, S.L.U. es una empresa familiar dedicada a la comercialización y distribución de aceites esenciales y productos químicos aromáticos. LLUCH ESSENCE lleva más de 70 años suministrando a la industria alimentaria y de perfumería, actuando como agente y distribuidor de productos líderes en el mercado tanto nacional como internacional.La sede...

  • Customer Service

    hace 4 días

    Bogotá, Bogotá D.E., Colombia IDEMIA A tiempo completo

    AtIDEMIA Secure Transactionsyou will help build technologies that secure billions of essentialtransactions every day and experience the great responsibilities that come with it.Join a company built on trust, transparency and accountability, committed to reducing its impact, protect the environment, support local populations, and bring positive changes to...

  • Customer Service

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    This is a remote position. Monday - Friday, 11am - 8pm PST (Two 30-minute unpaid breaks) *Subject to adjustment after reviewPosition SummaryThe CSR & Appointment Setter serves as the first point of contact for customers and supports scheduling of service calls for our HVAC field personnel. In addition, the role requires proficiency in lead management,...