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On-Call Coordinator

hace 1 hora

Cali, Valle del Cauca, Colombia Faith A tiempo completo

Overview

We are seeking a proactive, organized, and empathetic On-Call Coordinator to support our operations during weekends and after-hours coverage. This role is critical to ensuring continuity of care, timely caregiver scheduling, and clear communication with patients, caregivers, and internal teams.

The On-Call Coordinator acts as a key point of contact during non-standard business hours, ensuring that issues are resolved promptly and care services continue without disruption.

Key Responsibilities

Care Coordination & Scheduling

  • Schedule and assign caregivers to patients in homes or facilities based on care needs and staff availability
  • Provide on-call coverage during weekends and designated after-hours shifts
  • Respond promptly to calls, messages, and urgent scheduling needs
  • Ensure all visits are confirmed and accurately recorded in systems such as HHAexchange and/or Salesforce

Communication & Documentation

  • Communicate clearly with caregivers, patients, and families regarding assignments, changes, or service issues
  • Document all communications and actions taken in the system
  • Track caregiver availability, acceptance of assignments, and eligibility
  • Escalate clinical concerns or patient condition changes to the clinical team

Operational & HR Support

  • Initiate intake processes by creating or updating patient profiles
  • Coordinate with HR and recruitment teams regarding staffing needs
  • Act as a liaison with contract case managers and schedulers
  • Ensure compliance with internal policies and applicable federal, state, and local regulations

Additional Responsibilities

  • Respond to voicemails and emails within required response times
  • Support staff satisfaction through effective communication and problem resolution
  • Maintain strict confidentiality of patient, caregiver, and company information

Required Skills & Qualifications

  • Bilingual: English and Spanish (spoken and written)
  • Strong communication and customer service skills
  • High attention to detail and strong organizational abilities
  • Experience in care coordination, scheduling, or home health operations preferred
  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Experience with HHAexchange, Salesforce, or similar platforms is a plus
  • Ability to multitask and remain calm under pressure
  • Willingness to work weekends, on-call shifts, and after-hours coverage

Why Join Evo?

As an On-Call Coordinator, you play a vital role in ensuring patients receive timely, reliable care when it matters most. You'll be part of a collaborative and supportive team that values empathy, accountability, and service excellence.

We Offer

Competitive compensation

Two days off per week

Supportive and collaborative team environment

Opportunity to make a direct impact on patients' lives

Career growth in a growing organization

Tipo de puesto: Tiempo completo