Patient Service Junior Coordinator

hace 1 semana

Cali, Colombia Evo - Link Home Care A tiempo completo

**About the Role**:
Hello everyone

We are seeking a **Junior Coordinator - Weekends** with strong English skills, enthusiasm for delivering excellent service, and the ability to thrive in a fast-paced, dynamic environment. This role is essential to supporting our coordination team, ensuring smooth operations for patients, families, and caregivers.

**Responsibilities**:

- Answer incoming calls and resolve them professionally.
- Manage caregiver schedules, case assignments, and visit confirmations.
- Support caregiver education and communicate effectively with patients, families, and staff.
- Maintain accurate documentation and records using HHA Exchange, Salesforce, and Microsoft tools.
- Escalate urgent matters to senior coordinators or management.
- Ensure proper communication of changes or messages to the correct departments.
- Provide coverage for cases as requested during staff absences.
- Safeguard confidentiality of all patient and employee records, following HIPAA standards.
- Contribute to compliance with company policies, quality standards, and regulatory requirements.

**Requirements**:

- Strong communication and organizational skills.
- Ability to multitask and work independently, while collaborating with the team.
- Weekend availability is **mandatory**. Shifts are **9 hours on Saturdays & Sundays**.
- Weekday shifts are **8 hours per day**, with **two rest days during the week** from Tuesday to Thursday.
- Prior experience in healthcare, customer service, or administrative roles is a plus.

**Qualifications**:

- Bilingual Proficiency: Fluent English (C1) and Spanish.
- Passion for service, proactive attitude, and ability to adapt quickly to challenges.
- High standards of professionalism, confidentiality, and empathy when dealing with patients, families, and caregivers.
- Commitment to supporting both direct supervisors and senior coordinators.

**Benefits**:

- Competitive salary.
- Collaborative and supportive work environment.
- Opportunity to develop leadership and coordination skills in a growing international company.

Submit your resume detailing your experience and how you meet the qualifications. We look forward to having you join our innovative team

Application Question(s):

- We are looking for reliable and committed individuals. Can you confirm your availability and willingness to work weekends on a regular basis?

**Location**:

- Cali, Valle del Cauca (required)

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