Sr. Manager, P2P Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We're looking for a Senior Manager to lead a team of 6–8 analysts in our Bogotá-based Corporate Services group. This team manages Visa's global network of business partners who provide essential services and support major construction and other projects across our facilities. In this role, you'll be responsible for building and scaling the team, establishing business processes, and ensuring smooth operations between Visa and its partners worldwide.

This role requires someone with experience standing up purchasing or shared services teams, strong documentation and process design skills, and the ability to present confidently to senior stakeholders across regions.

• Build and lead a high-performing team of analysts focused on managing purchase orders, contracts, and partner performance across global Corporate Services.
• Design and document business workflows for purchase order management, contract compliance, and service level tracking.
• Partner with global leaders to ensure consistent execution and alignment across regions.
• Oversee onboarding of new suppliers, including review of statements of work and monitoring of contractual obligations.
• Use tools like Ariba, Oracle, and AI-based platforms to streamline workflows and improve team efficiency.
• Present operational updates, performance metrics, and issue resolutions to senior leadership and cross-functional stakeholders.
• Collaborate with Finance, Procurement, Legal, and other internal teams to resolve issues and improve service delivery.
• Support audit readiness and ensure documentation is complete, organized, and compliance
• Proven experience leading change management initiatives across teams or functions.
• Ability to communicate effectively with strong interpersonal and presentation skills, particularly in a global environment with different cultures and backgrounds.
• Desire to enhance efficiency, accuracy, and data integrity across the team.
• Able to independently manage complex projects and guide team members through execution.
• Comfortable working with senior stakeholders across multiple regions, including Vice Presidents and other executives.
• Establishes self as a subject matter expert in corporate services and shares expertise with team members and internal clients.

Analysis, Reasoning and Problem Solving

• Recognizes when to make recommendations outside of established procedures to solve problems.
• Apply logical reasoning and sound judgment in decision-making.
• Gathers and analyzes data to understand root causes before proposing solutions.
• Anticipates stakeholder reactions and proactively addresses potential concerns.

Organization and Execution

• Plans and executes team goals and work assignments with minimal supervision.
• Demonstrates strong prioritization, organization, and time management skills.
• Takes initiative and manages additional workload to complete unanticipated or ad hoc tasks.
• Continuously seeks ways to improve team performance and client satisfaction.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Strong academic background in finance, business administration, or operations management.

5-15 Years Experience building or leading purchasing, shared services, or vendor management teams.

Skilled in documenting business processes and driving operational improvements.

English Fluency Required due to the global nature of this position.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.