Client Operations Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia OpsArmy Careers A tiempo completo

Job Description Client Operations Manager
*Position Type:*
Full-Time

*Location:*
Remote

*Apply here:*

About The Role
Were hiring a
*Client Operations Manager*
to oversee communication, performance alignment, and day-to-day operations between clients and the talent supporting them. Youll play a central role in maintaining smooth workflows, guiding talent, and ensuring clients feel supported and heard.

This role is ideal for someone with strong BPO experience, excellent English communication, and the ability to manage client concerns and operational tasks with confidence. It sits between a team lead and a full operations managerperfect for someone ready for leadership without senior-level salary expectations.

Key Responsibilities
*Client Management & Communication*

  • Serve as the primary operations contact for assigned clients.
  • Maintain regular check-ins, gather updates, and clarify expectations.
  • Build strong working relationships through proactive follow-ups and transparency.
  • Identify concerns early and address them before they become escalations.

*Talent Support & Performance Alignment*

  • Guide talent on daily tasks, priorities, and quality standards.
  • Conduct quick coaching sessions and alignment check-ins.
  • Monitor productivity, attendance, and workflow adherence.
  • Support talent during onboarding and transitions to new tasks or roles.

*Operational Management*

  • Track deliverables and ensure tasks move on schedule.
  • Maintain accurate SOPs and ensure consistent application.
  • Spot inefficiencies and propose small, practical process improvements.
  • Coordinate with internal teams to resolve blockers or service gaps.

*Issue Handling & De-Escalation*

  • Mediate misunderstandings between clients and talent calmly and fairly.
  • Communicate objectively to ensure both sides feel supported.
  • Resolve workflow gaps before they impact the relationship or performance.

Who You Are

  • Excellent English communicator with strong client-facing presence.
  • Experienced in operations, account support, team leadership, or BPO service delivery.
  • Organized, detail-oriented, and confident managing multiple accounts.
  • Demonstrates empathy and fairness when guiding talent or addressing concerns.
  • Calm under pressure, with strong judgement and problem-solving skills.

Qualifications

  • 25 years in BPO, operations, client success, team lead, SME, or similar roles.
  • Experience handling client communications or supervising staff.
  • Ability to manage structured workflows and track deliverables.
  • Strong follow-through and attention to detail.

*Apply Now*

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