IT Helpdesk Associate

hace 6 días

Bogotá, Bogotá D.E., Colombia Veho A tiempo completo
About the Role Veho's IT department is seeking an IT Administrator who will report directly to the Senior Manager of IT. The IT Helpdesk Associate is responsible for overseeing Veho's remote employee infrastructure, software and account management for equipment, asset management, software, licenses management and general day to day help desk requests.The ideal candidate should have experience supporting both Mac OS and Windows users. The role will be responsible for tackling small to medium projects that may take longer than a few days to solve. The role requires the ability to roll up your sleeves and dive into technical and logistical challenges.
A great candidate:3+ years of IT experienceExperience working with SaaS tools such as Okta, Kandji/Intune, Google Suite, etcFamiliarity with basic networking with the purpose of being able to support our growing warehouse IT infrastructure Experience with Asset Management and purchasingSome security experience and exposure Experience with mobile asset management (ie scanners, android devices, etc)
What You'll Do: Oversee 100% of the service requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Determine root cause of issues and communicate appropriately to internal and external customers.Responsible for onboarding and offboarding for all employees and contractorsWork in partnership with the Security team to create a secure digital environmentMonitor performance and maintain systems managed by ITMaintain and update accurate information across several systems including inventory records, knowledge base, and ticketing systemParticipate in an on call monitoring rotationMaintain and streamline identity access managementCreate and Maintain documentation and IT policies
What you bring: Education: Bachelor's degree in related fields such as Information Technology, Management Information Systems, Computer Science or similar fields. Equivalent years of experiences without a degree are considered.Skills: Customer service, communication, project and program management, working technical knowledge of modern helpdesk and enterprise technologies, working knowledge of SaaS applications, SSO integrations, Network hardware and software solutions (Unifi etc), remote access solutions, secure endpoint solutions and cloud infrastructure/connectivity, creative problem solving.Experience: 3+ years of relevant education and/or work experience.ITIL knowledge and understanding of IT best practices

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