IT Support

About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, and SaaS applications
• Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
• Support operating systems (Windows, macOS, Linux) and productivity tools
• Document issues, resolutions, and procedures in the ticketing system
• Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
• Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
• Assist with cloud-based backups, monitoring, and security best practices
• Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
• Monitor network performance and resolve connectivity issues
• Assist with network security controls and access management
• Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
• Maintain accurate asset inventory records and ensure compliance
• Coordinate device provisioning, replacements, and returnsSupport onboarding and offboarding processes
• Follow IT security policies and best practices
• Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)Support audits and compliance requirements as needed

Requirements

• Bachelor's degree in computer science
• 3+ years provided support in the form of Linux\Windows\Mac OS architecture
• Experience with automation engineering, switches and network technologies
• SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
• Strong understanding of system and application integration, as well automation engineering
• Able to work off hours for maintenance and projects
• Python or other language at a Novice level or higher

Benefits

• 100% Company-funded Health and Life Insurance for employees and immediate family members
• Indefinite-term contract
• 20 days of vacations
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone finance, Headphones, ome office equipment and Wellness Perks

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening