Delivery Associate

Job Title

A Cytric Partner Consultant supports the development of positive customer experiences, helps foster relationships, and contributes to brand loyalty.

The Cytric Partner Consultant assists in monitoring Customer Operations service performance (including implementation consultancy, support, and learning) with guidance from senior colleagues. The Cytric Partner Consultant focus is on the Partner's learning, growing expertise, and support to ensure satisfaction and success.

 Responsibilities for Cytric Partner Consultant

Building an operational Partner Relationships

• Establish an operational trustful relationship with our Partners by understanding their organizations, businesses, and needs.

• Support senior colleagues in adopting long-term business partnerships that benefit both the company and our Partners.

• Assist in the preparation of Business Review Meetings and gain exposure to discussions about strategic account management.

Implementation Consulting Support

• Develop expertise in Cytric Easy (Travel & Expense) and support Partners' onboarding by guiding them on how to implement & maintain the platform, where to find information, and how Cytric processes and procedures work.

• Empower the Partners to become fully autonomous with the highest expertise on the solution: contribute with the Partners upskill, deliver education workshops and coaching sessions (share implementation tips, how to optimize the configuration of the tool, etc.).

• Observe and support system audits while gaining experience in optimizing Partner operations.

• Understand Amadeus Corporate Strategy and priorities to identify potential upsell opportunities.

• Participate in the project implementation and help the Partners to setup their systems according to their customer requirement and agreed scope

• Understand the Partner market focus and type of customer: provide insights and help the Partners to grow their customer base and ensure that they fully take advantage of the platform.

Monitoring Performance & Customer Operations Excellence

• Assist in tracking Customer Operations performance and efficiency and help report insights to senior consultants.

• Attend regular meetings with internal teams to review collected data and understand how business decisions are made.

• Collaborate with the other Corporations Business Unit (Learning, Product Management, etc.) entities to monitor the Partner expertise, satisfaction and growth.

• Support initiatives aimed at improving existing customer service processes and Partner satisfaction.

Be informed about Partners' challenges and work with them to find solutions to pain points

• Help to identify Partner challenges and learn how to help find solutions.

• Proactively Analyse risks, ensure relevant reporting to line organization and support mitigation planning with internal teams.

• Gain exposure to operational troubleshooting by learning how to collaborate with support teams.

Continuing learning & Cytric Easy skills Development

• Continue developing expertise in Cytric Easy, Amadeus Cytric portfolio, integration capabilities, corporate industry and Amadeus as company.

• Participate in feedback loops and contribute to discussions on service improvements.

• Support with the creation of documentation

Amadeus Teams & Values

• Actively embrace Amadeus' values: Go Explore, Go Together, and Make a Difference.

• Learn to collaborate across departments and support challenging projects, working alongside teams in sales, service, and technical operations.

• Develop an understanding of Amadeus' organization and business processes.

Qualifications for Cytric Partner Consultant

• Have specialized formal education or equivalent work experience in consulting, Customer Success Management or another client-facing role

• Technical and functional knowledge of Cytric Travel and Expense with a Cytric Travel Certification

• Basic knowledge of the Amadeus business & Travel IT industry

•  Have an interest in Microsoft 360

• Team player, self-motivated and driving for results

• A high level of accuracy and attention to detail is required

• Analytical thinking: ability to use a methodical step-by-step approach to break down complex problems

• English fully mastered (written & spoken), another language is a plus

• IT skills:

• • Amadeus and Sabre GDS

  • Microsoft Office 365 (PowerPoint, advanced Excel skills, Word, Teams, SharePoint...)

  • Cytric Travel and Expense

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.