Team Lead with English

hace 2 semanas

Cali, Valle del Cauca, Colombia Conectys A tiempo completo

Do you see yourself as a caretaker? Are you a people person and can manage a team?

As a
Team Leader
, you are part of the Operations team, the center of our business. Within the role you get the chance to be the caretaker of a team of agents. You will coordinate your team with other Team Managers of the project to achieve positive results for a client. Best of all, you will get a chance to hone your skills, learn, and build your career.

With over 3000 employees across 7 sites,
Conectys
is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.

Your responsibilities:

  • Coordinate day-to-day activities within your team
  • Provide guidance to your team members, by responding to their needs, and identifying areas of improvement, training needs
  • Define and manage tasks, roles, and responsibilities of your team members for them to meet/exceed the SLAs agreed with our clients
  • Supervise the performance of your team, identifying ways to work more effectively
  • Report on the overall performance of your team and suggest possible areas of improvement
  • Lead by example and help your team achieve its full potential.

Our requirements:

  • Proven Proficiency in English (both written & spoken)
  • At least 1 year of Team Manager experience, preferably in the BPO industry
  • Excellent command of Microsoft Office tools (especially Excel)
  • Good communication and leadership skills
  • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines
  • Proactivity, driven to suggest and implement quality

Sounds good? Find out what you can get:

  • Competitive salary package
  • The opportunity to work in a multi-cultural environment
  • Learning programs for your development

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

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