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Senior Manager - Membership - VACC
About VACC – You're In Good Hands
Based in Melbourne Australia, the Victorian Automotive Chamber of Commerce (VACC) is an automotive industry employer association that protects and promotes the interests of its members through advocacy initiatives and the provision of automotive industry products and services.
Founded in 1918, VACC today provides its members with access to a suite of support measures that assist them in running modern automotive businesses. These includes access to Australia's largest automotive technical library, automotive-specific advice and assistance in human resources, workplace relations, OHS&E regulation training and compliance. VACC also employs more than 500 automotive apprentices through its group apprenticeship scheme facilitating placement with host employers in the industry.
About The Role
At VACC, we proudly represent and support one of Victoria's most important industries. This senior level leadership opportunity will play a pivotal role in strengthening the member experience, driving commercial growth, and leading the teams responsible for Member Services, Technical Advisory Support, MotorTech product performance and Commercial Sales.
Reporting to the Executive Manager, Membership & Training, you will oversee the end to end member journey, optimise service delivery, and lead the customer service, technical advisory and product support teams to deliver high quality, consistent experiences. You will also drive commercial initiatives that enhance subscription growth, product uptake and member value.
Key Responsibilities
- Lead the Member Services, Technical Advisory Support, MotorTech Product and Commercial Sales teams.
- Drive improvements in member satisfaction, engagement, retention and renewals.
- Oversee MotorTech product performance, roadmap development and market positioning.
- Deliver commercial sales strategies to achieve revenue and product growth targets.
- Use data, insights and CRM reporting to shape service, sales and product outcomes.
- Build strong relationships with members, partners and internal stakeholders.
- Lead and develop your team through effective coaching, planning and performance management.
About You
You are a strategic, member focused leader who knows how to deliver great service while driving growth across product, support and commercial areas. You bring strong people leadership capability and a commitment to creating a seamless, value driven member and customer experience that supports VACC's overall growth and service objectives.
You Will Bring
- Leadership experience in membership based organisations, industry associations, or subscription led businesses
- Experience leading customer/member service, product or commercial functions.
- Proven track record in driving revenue growth, retention and subscription based product performance.
- Strong people leadership capability across multidisciplinary teams.
- Analytical and data driven approach to decision-making.
- Excellent communication, stakeholder engagement and negotiation skills.
- Experience with CRM systems, technology enabled service platforms and digital products.
Why Choose us?
At VACC, we are building a high-performance culture and currently have a career defining opportunity for the right applicant to join an industry leading employer association.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our members and for each other.
The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:
- Health and wellbeing program - includes annual flu vaccinations, skin checks, in-house snacks where you can help yourself to breakfast, fruit and espresso coffee or tea on a daily basis
- Employee Assistance Program - providing confidential counselling for you and immediate family members
- 5 extra paid days off every year - we offer an additional 5 Bonus Days off from work per year (on top of your standard annual leave entitlements) and the option to purchase additional annual leave
- A flexible working environment - we strike the balance of what you need and what works for the business for most positions. Hybrid and flexible working arrangements are available to support you in your work and life commitments and passions.
- Social Events - throughout the year including team based social activities
- A new building - technologically advanced and fresh new spaces for our people to innovate, collaborate and achieve increased productivity. With a rooftop and views to die for.
- Leaning & Development - opportunities to improve your skills and knowledge in your area of expertise that will enable you to drive change and deliver successful results.
How To Apply
If this is the challenge you've been waiting for, then click the "Apply for this job" button now. Submit your CV and tell us what you can do
No agency applications please.
VACC is an Equal Opportunity Employer.
