Empleos actuales relacionados con Techical Support Analyst - Cali, Valle del Cauca - helppeople

  • Technical Support Analyst

    hace 2 semanas

    Cali, Valle del Cauca, Colombia helppeople A tiempo completo

    Si te apasiona resolver desafíos tecnológicos y brindar soluciones efectivas a los usuarios,entonces esta oportunidad es para ti. En helppeople estamos buscando un Techical Support Analyst que quiera integrarse con nosotros y ser parte del soporte que impulsa nuestras soluciones de software.ResponsabilidadesAtender y diagnosticar los casos escalados por el...

  • Microsoft D365 F&O Application Support Analyst

    hace 23 horas

    Cali, Valle del Cauca, Colombia IDEMIA A tiempo completo

    Purpose This role connects with internal customer to understand business requirements and translate them into technical and functional solution through group or local applications. Key Missions Ensures software applications meet technical and functional requirements Ensures compliance with application standards, good business practices and group...

  • Customer Support Analyst

    hace 2 semanas

    Cali, Valle del Cauca, Colombia ORBIDI A tiempo completo

    Sobre nosotros:En ORBIDI, somos pioneros en el uso de tecnología avanzada, inteligencia artificial y modelos predictivos para propulsar el crecimiento de las pequeñas y medianas empresas (PYMES). Nuestra pasión por la innovación y el marketing nos motiva a buscar soluciones creativas que permitan a las empresas no solo competir, sino destacar en el...

  • BEX Digital Design Analyst

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Colgate-Palmolive A tiempo completo

    No Relocation Assistance OfferedJob Number # Cali, Valle del Cauca, ColombiaWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a...

  • Website QualityAssurance Analyst

    hace 1 semana

    Cali, Valle del Cauca, Colombia Colgate-Palmolive A tiempo completo

    No Relocation Assistance OfferedJob Number # Cali, Valle del Cauca, ColombiaWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a...

  • Website Content Analyst

    hace 5 días

    Cali, Valle del Cauca, Colombia Colgate-Palmolive A tiempo completo

    No Relocation Assistance OfferedJob Number # Cali, Valle del Cauca, Colombia Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a...

  • BEX Digital Design Analyst

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Colgate-Palmolive A tiempo completo

    Requisition ID Posted 11/10/2025 - Marketing - Colombia - Valle del Cauca - Cali - Colgate-Palmolive - No Travel - HybridNo Relocation Assistance OfferedJob Number # Cali, Valle del Cauca, Colombia Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care,...

  • Website Content Analyst

    hace 1 semana

    Cali, Valle del Cauca, Colombia Colgate-Palmolive A tiempo completo

    Requisition ID Posted 11/13/2025 - Marketing - Colombia - Valle del Cauca - Cali - Colgate-Palmolive - No Travel - HybridNo Relocation Assistance OfferedJob Number # Cali, Valle del Cauca, Colombia Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care,...

  • Quality Lead Analyst

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Reckitt A tiempo completo

    We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...

  • Techical Support Analyst

    hace 2 semanas

    Cali, Colombia HELPPEOPLE SOFTWARE A tiempo completo

    Descripción de la oferta- Si te apasiona resolver desafíos tecnológicos y brindar soluciones efectivas a los usuarios, entonces esta oportunidad es para ti. En helppeople estamos buscando un Techical Support Analyst que quiera integrarse con nosotros y ser parte del soporte que impulsa nuestras soluciones de software. **Responsabilidades**- Atender y...

  • HRis Support Analyst

    hace 2 semanas

    Cali, Colombia Solvo Global A tiempo completo

    **Position**:HRIS Support Analyst **City**:Cali (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved API...

  • Sales Support Analyst

    hace 3 días

    Cali, Colombia Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered Job Number #169499 - Cali, Valle del Cauca, Colombia **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world,...

  • Sales Support Analyst

    hace 7 días

    Cali, Colombia Colgate-Palmolive A tiempo completo

    Requisition ID **169499** - Posted **10/07/2025** - **Customer Development/Sales** - **Colombia** - **Valle del Cauca** - **Cali** - **Colgate-Palmolive** - **No Travel** - **Hybrid** - No Relocation Assistance Offered Job Number #169499 - Cali, Valle del Cauca, Colombia **Who We Are** Colgate-Palmolive Company is a global consumer products company...

  • Process Analyst

    hace 2 semanas

    Cali, Colombia Adcomm-MDU A tiempo completo

    Adcomm MDU SAS is looking for a Process Analyst to join our team in our Cali office. The Process Analyst is responsible for defining, documenting, assessing, and scrutinizing the business processes of the organization or department and then identify areas for potential improvement. Their focus is on streamlining operations or developing solutions that allow...

  • Technical Support Analyst

    hace 1 semana

    Cali, Colombia helppeople A tiempo completo

    Si te apasiona resolver desafíos tecnológicos y brindar soluciones efectivas a los usuarios, entonces esta oportunidad es para ti. En helppeople estamos buscando un Technical Support Analyst que quiera integrarse con nosotros y ser parte del soporte que impulsa nuestras soluciones de software. Requisitos Tecnólogo o Profesional en Ingeniería de Sistemas,...

  • Quality Analyst

    hace 2 semanas

    Cali, Colombia TaskUS A tiempo completo

    What does a Quality Analyst really do? Think of yourself as someone who will work alongside Team Leads, supporting Teammates with ways to improve the customer experience. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because...

  • HRIS & Data Management Analyst

    hace 2 semanas

    Cali, Colombia Solvo Global A tiempo completo

    HRIS & Data Management Analyst Are you passionate about optimizing HR systems and ensuring data integrity? Join our team as an HRIS & Data Management Analyst, where you'll collaborate with HR, Benefits, IT teams, and external vendors to drive operational excellence. What You'll Do Document and validate benefit structures, rates, and configurations. Audit...

  • Data Analyst

    hace 2 semanas

    Cali, Colombia Solvo Global A tiempo completo

    **Position**:Data Analyst **City**:Cali **Schedule**: Monday to Friday 7:00 a.m. - 4:00 p.m. **Remuneration**: $3'000.000 - 4'000.000 **Job description**: Description: We are in search of a meticulous and proactive individual to fill the combined role of Service Operations Financial Analyst / Data Processor & Manager IT Business Intelligence, Integration...

  • IT Applications Analyst

    hace 1 semana

    Cali, Colombia TaskUS A tiempo completo

    As an IT Applications Analyst, your duties will revolve around day to day planning, research, and documentation of all aspects of the specific project you are working on. He/She is expected to monitor progress to assure deadlines and standards are met. The IT Application Analyst will work closely with Senior Applications Analysts and upper management to...

Techical Support Analyst

hace 2 semanas

Cali, Valle del Cauca, Colombia helppeople A tiempo completo

Si te apasiona resolver desafíos tecnológicos y brindar soluciones efectivas a los usuarios, entonces esta oportunidad es para ti. En helppeople estamos buscando un Techical Support Analyst que quiera integrarse con nosotros y ser parte del soporte que impulsa nuestras soluciones de software.

Responsabilidades

  • Atender y diagnosticar los casos escalados por el equipo de First Contact, analizando la causa raíz y brindando solución funcional o técnica según los lineamientos del producto, realizando pruebas de validación y documentación de resultados.
  • Hacer seguimiento a los incidentes críticos y realizar el reporte a las áreas correspondientes.
  • Apoyar la actualización de manuales funcionales, procedimientos y base de conocimiento.
  • Identificar oportunidades de mejora en los procesos o en la herramienta para optimizar la experiencia del usuario.
  • Realizar las actualizaciones de versión de software

Requisitos

  • Tecnólogo o profesional en Ingeniería de Sistemas, Informática, Software o carreras afines.
  • Uno a dos años de experiencia en soporte técnico o funcional de software.
  • Competencias de orientación al cliente, orientación a resultados, trabajo colaborativo, comunicación efectiva, proactividad, resolución de problemas.

Conocimientos

  • .Net, React, Node Js
  • Herramientas de gestión de tickets (Jira, Freshdesk, OTRS, etc.).
  • SQL (consultas, validaciones, debugging).
  • Análisis de logs o trazas de error.
  • Servicios web (APIs REST/SOAP).
  • Comprensión general de entornos de desarrollo y despliegue (Dev, QA, Prod).