Customer Support Analyst
hace 2 semanas
Sobre nosotros:
En ORBIDI, somos pioneros en el uso de tecnología avanzada, inteligencia artificial y modelos predictivos para propulsar el crecimiento de las pequeñas y medianas empresas (PYMES). Nuestra pasión por la innovación y el marketing nos motiva a buscar soluciones creativas que permitan a las empresas no solo competir, sino destacar en el mercado actual. Creemos firmemente en el poder de la digitalización y cómo esta puede transformar los negocios para mejor. Buscamos talentos creativos y estratégicos que compartan nuestra visión y deseo de hacer una diferencia tangible en el mundo empresarial.
Objetivo del rol:
Analizar, satisfacer, apoyar y guiar a los clientes en todas las fases de su proyecto. Promoviendo el analisis de los datos, fidelizacion, mejorar la experiencia de cliente, agilizar los proyectos de la organización y contribuir al desarrollo de cartera.
Responsabilidades:
a. Colaborar en el desarrollo de la cartera de clientes.
b. Establecer buena relación con el cliente para agilizar los proyectos.
d. Analizar los datos de los clientes para mejorar su experiencia.
e. Coordinar las necesidades del cliente con el equipo de producción para agilizar la gestión del proyecto.
f. Gestionar las tareas asegurando una experiencia de cliente óptima.
g. Revisar, documentar y ampliar la información necesaria para iniciar el proyecto con el cliente, basado en datos de entrada de ventas.
h. Abordar al cliente para complementar la información del proyecto y así iniciar producción de proyecto (WEB, Redes Sociales, SEO).
i. Revisar las quejas y preocupaciones de los clientes y buscar mejorar la experiencia del cliente.
j. Organización de todos los documentos de referencia para iniciar la producción de los proyectos.
k. Complementar información técnica importante tal como: Accesos, vinculación Redes sociales, etc.
l. Upsell y crossell de servicios y productos con los que trabajamos.
m. Complementar la información de mercado del cliente, basada en investigación de competidores, y demás.
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