Guest Experience Coordinator

hace 4 días

Colombia Handoff A tiempo completo

Guest Experience Coordinator
Be the calm, VIP-level "arrival air-traffic controller" behind every flawless move-in.
Fully Remote
• Colombia Only
About the Role

This role is critical to delivering a seamless, high-quality arrival experience for guests and clients, ensuring accommodations, utilities, and vendor services are properly set up prior to move-in.

You'll blend frontline guest and client communication with operational coordination and data accuracy, maintaining a polished, VIP-level service experience across every guest touchpoint.

You'll partner with property managers, utility providers, concierge and inspection vendors, and internal operations teams to ensure every arrival is executed smoothly, on time, and to brand and client standards.

Responsibilities
  • Deliver a VIP-level service experience for guests, clients, and internal partners.
  • Respond promptly and professionally to inbound calls and emails regarding arrivals, instructions, and requests.
  • Provide clear arrival instructions and ensure a smooth move-in experience.
  • Coordinate arrivals end-to-end with vendors and property teams
    • Confirm and track utility setups prior to guest arrival.
    • Schedule move-in inspections and pre-arrival checks with concierge/inspection vendors.
    • Partner with property managers to ensure accommodations meet company and client standards.
  • Maintain accurate records, follow through on open items, and run regular data audits for completeness and compliance.
  • Identify risks, delays, or issues early and escalate proactively to ensure a smooth, on-time arrival.
About You
  • 2+ years of experience in corporate housing, relocation, hospitality, real estate, or a related customer-facing B2B service environment.
  • Exceptionally strong written and verbal communication skills, with a calm, professional, solutions-oriented style.
  • Highly detail-oriented with strong ownership, follow-through, and a commitment to data accuracy.
  • Proactive and self-directed, confident working independently in a remote, fast-paced environment.
Requirements
  • Must be based in Colombia (this role is for candidates located in Colombia only).
  • Fluent in English (additional languages are a plus).
  • Available to work core service windows, with flexibility for urgent, time-sensitive escalations.

Why You'll Love It
  • Fully remote role with flexibility and autonomy.
  • Full Colombian benefits in accordance with local labor law.
  • High-visibility role with growth potential in a fast-growing corporate housing and hospitality organization.

  • Guest Experience Coordinator

    hace 1 semana

    Colombia Handoff A tiempo completo

    Guest Experience Coordinator – Notice to Vacate Own the move-out moment.Full-Time • Fully Remote • Colombia Only About the RoleWe're seeking a highly organized, service-driven Guest Experience Coordinator to support a fast-growing corporate housing and hospitality organization.You'll manage the guest move-out lifecycle, ensuring notice-to-vacate,...

  • Guest Experience Coordinator

    hace 4 días

    Colombia Handoff A tiempo completo

    Guest Experience Coordinator  Own the move-out moment.Full-Time • Fully Remote • Colombia Only About the RoleWe're seeking a highly organized, service-driven Guest Experience Coordinator to support a fast-growing corporate housing and hospitality organization.You'll manage the guest move-out lifecycle, ensuring notice-to-vacate, extension requests, and...

  • Guest Experience Coordinator

    hace 12 horas

    Colombia Handoff A tiempo completo

    Guest Experience Coordinator Be the calm, VIP-level air-traffic controller behind every flawless move-in and move-out.Full-Time • Fully Remote • Colombia OnlyAbout the RoleWe're seeking a highly organized, service-driven Guest Experience Coordinator to own the full guest lifecycle—from move-in to move-out—for a fast-growing corporate housing and...

  • Guest Experience Coordinator – Arrivals

    hace 1 semana

    Colombia Handoff A tiempo completo

    Guest Experience Coordinator, Arrivals Be the calm, VIP-level "arrival air-traffic controller" behind every flawless move-in.Fully Remote • Colombia Only About the RoleThis role is critical to delivering a seamless, high-quality arrival experience for guests and clients, ensuring accommodations, utilities, and vendor services are properly set up prior to...

  • Guest Relations Coordinator

    hace 12 horas

    Colombia D'LUJO Properties A tiempo completo

    We are looking for a Guest Relations Coordinator to provide excellent guest experience services to our guests in Medellín, Colombia. You will be responsible for coordinating guests’ check-ins, scheduling maintenance, scheduling additional services, and providing above-and-beyond service to our guests before, during, and after their stay. You will also...

  • Guest Experience

    hace 6 días

    Colombia Better Talent by Laveer & Co. A tiempo completo

    A fast-growing short-term rental management company in Colombia is seeking a Guest Experience & Property Operations Specialist. This role involves handling guest escalations, coordinating maintenance and vendor schedules, and overseeing property inspections. The ideal candidate should have 1-2 years of experience in hospitality or property management and...

  • Guest Experience

    hace 6 días

    Colombia Better Talent by Laveer & Co. A tiempo completo

    COMPANY OVERVIEW Trust First Management – Why Join Us? We’re not looking for someone to just fill a role. We’re looking for A-Players who want to be part of something big – something that’s moving fast. We manage 30+ high‑performing vacation rentals with an average guest rating of 4.93+. Our mission: deliver exceptional guest and owner...

  • Guest Services

    hace 1 semana

    Colombia Handoff A tiempo completo

    Guest Services & Quality Assurance Specialist Deliver a premium guest experience, every time.Fully Remote • Colombia Only About the RoleWe are seeking a highly detail-oriented, customer-obsessed Guest Services & Quality Assurance Specialist to support a fast-growing corporate housing and hospitality organization.This role blends frontline guest...

  • Restaurant General Manager: Lead Profit

    hace 6 días

    Colombia Burger King A tiempo completo

    A leading restaurant chain in Colombia is seeking an experienced General Manager to oversee restaurant operations. You will be responsible for managing profitability, guest service, and team development in a fast-paced environment. Ideal candidates have strong leadership skills and previous experience in quick service restaurants. This role offers a...

  • Guest Service Expert

    hace 12 horas

    Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24051464 **Job Category** Food and Beverage & Culinary **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...