Guest Experience Coordinator – Arrivals

hace 1 día

Colombia Handoff A tiempo completo

Guest Experience Coordinator, Arrivals
Be the calm, VIP-level "arrival air-traffic controller" behind every flawless move-in.
Fully Remote
• Colombia Only
About the Role

This role is critical to delivering a seamless, high-quality arrival experience for guests and clients, ensuring accommodations, utilities, and vendor services are properly set up prior to move-in.

You'll blend frontline guest and client communication with operational coordination and data accuracy, maintaining a polished, VIP-level service experience across every guest touchpoint.

You'll partner with property managers, utility providers, concierge and inspection vendors, and internal operations teams to ensure every arrival is executed smoothly, on time, and to brand and client standards.

Responsibilities
  • Deliver a VIP-level service experience for guests, clients, and internal partners.
  • Respond promptly and professionally to inbound calls and emails regarding arrivals, instructions, and requests.
  • Provide clear arrival instructions and ensure a smooth move-in experience.
  • Coordinate arrivals end-to-end with vendors and property teams
    • Confirm and track utility setups prior to guest arrival.
    • Schedule move-in inspections and pre-arrival checks with concierge/inspection vendors.
    • Partner with property managers to ensure accommodations meet company and client standards.
  • Maintain accurate records, follow through on open items, and run regular data audits for completeness and compliance.
  • Identify risks, delays, or issues early and escalate proactively to ensure a smooth, on-time arrival.
About You
  • 2+ years of experience in corporate housing, relocation, hospitality, real estate, or a related customer-facing B2B service environment.
  • Exceptionally strong written and verbal communication skills, with a calm, professional, solutions-oriented style.
  • Highly detail-oriented with strong ownership, follow-through, and a commitment to data accuracy.
  • Proactive and self-directed, confident working independently in a remote, fast-paced environment.
Requirements
  • Must be based in Colombia (this role is for candidates located in Colombia only).
  • Fluent in English (additional languages are a plus).
  • Available to work core service windows, with flexibility for urgent, time-sensitive escalations.

Why You'll Love It
  • Fully remote role with flexibility and autonomy.
  • Full Colombian benefits in accordance with local labor law.
  • High-visibility role with growth potential in a fast-growing corporate housing and hospitality organization.

  • Guest Experience Coordinator

    hace 1 día

    Colombia Handoff A tiempo completo

    Guest Experience Coordinator – Notice to Vacate Own the move-out moment.Full-Time • Fully Remote • Colombia Only About the RoleWe're seeking a highly organized, service-driven Guest Experience Coordinator to support a fast-growing corporate housing and hospitality organization.You'll manage the guest move-out lifecycle, ensuring notice-to-vacate,...

  • Guest Services

    hace 1 día

    Colombia Handoff A tiempo completo

    Guest Services & Quality Assurance Specialist Deliver a premium guest experience, every time.Fully Remote • Colombia Only About the RoleWe are seeking a highly detail-oriented, customer-obsessed Guest Services & Quality Assurance Specialist to support a fast-growing corporate housing and hospitality organization.This role blends frontline guest...

  • Guest Experience Expert

    hace 2 semanas

    Colombia Marriott International, Inc A tiempo completo

    **رقم الوظيفة** 24020482 **التصنيفات** Rooms & Guest Services Operations **الموقع** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Guest Experience Expert

    hace 2 semanas

    Colombia Marriott International, Inc A tiempo completo

    **Número de Empleo** 24020482 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Nuestro trabajo no...

  • Logistics Coordinator

    hace 6 días

    Bogota - Remoto, Cundinamarca, , Colombia Virtual Professional A tiempo completo

    THIS IS A REMOTE POSITIONLogistics Coordinator As a Logistics Coordinator, you will play a crucial role in ensuring we exceed our client's KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers. What does a day in the life of a Logistics Coordinator look like?•...

  • Travel Coordinator

    hace 1 semana

    Colombia DPV Transportation Worldwide Inc A tiempo completo

    **DPV Transportation** **Travel Coordinator** DPV is looking to hire a bilingual Travel Coordinator to join our growing team! **Responsibilities**: - Answer telephone calls utilizing script for reservations for corporate and retail - business - Recommend potential services to clients - Properly reserve, cancel and change reservations in town and out of...

  • Commercial Coordinator

    hace 1 semana

    Colombia Selina A tiempo completo

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The Sales Coordinator will support all...

  • Project Coordinator

    hace 6 días

    Colombia Behavior Education Services Team A tiempo completo

    Coordinate project management activities, resources, equipment and information - Break projects into doable actions and set timeframes - Liaise with clients to identify and define requirements, scope and objectives - Assign tasks to internal teams and assist with schedule management - Make sure that clients’ needs are met as projects evolve - Help prepare...

  • Account Coordinator

    hace 6 días

    Colombia ttg Talent Solutions A tiempo completo

    **Position: Account Coordinator.** **Monthly Salary: (Based on Experience)** **Contract Type: Direct Hire. Indefinite Term Contract** **Location: Medellín, Colombia. Fully Presential** **Schedule: Monday to Friday, 8:00am to 5:00 pm** **Description**: The objective of the Account Coordinator is to provide first level telephone service and comprehensive...

  • Relocation Coordinator

    hace 2 semanas

    Colombia JK Moving Services A tiempo completo

    Overview: The Relocation Coordinator acts as primary point of contact for customers in order to coordinate and orchestrate the transfer of household goods from origin to destination. The Coordinator arranges all aspects of an international move to ensure high quality service delivery. Position interacts with several service areas within the organization -...