Customer Service Latam

hace 2 semanas

Medellín, Colombia Qualifinds A tiempo completo

The Customer Service (CS) LATAM / Brazil Market follows the reception of the inspection bookings and supports a correct preparation of inspections in SgT system.

He/She takes care of the technical validation of reports, dispatching final document to customers.

He/she actively interacts with the diverse parties involved the service request and its execution (Customer, Agent, Factory and Inspectors respectively), being constantly coached by the Regional Operations Manager.

CS LATAM / Brazil Market skills:
1. Honest, responsible and reliable individual

2. Bachelor’s degree in production engineering, têxtile/garment, or a similar major

3. Previous internship in quality control or international trading is a plus but not compulsory

**4. Fluent in Spanish and having Intermediate-advanced competences both in written English and Portuguese are a must**

5. Attention to detail & capable to manage priorities

DURATION:
6 months with option to lead to open ended contract

REPORTING LINE:
Regional Operations Manager LATAM

**GENERAL TASK & RESPONSABILITIES**

He or she assures the best level of service during inspection arrangement, combining technical expertise with excellent customer care.

He or she follows internal SOPs ensuring a correct set up of inspections.

He or she delivers inspections pre-quotes and pre-invoicing, being attentive of response as well.

He or she follows SOPs and internal procedures ensuring a correct validation of reports and interacting with inspector who composed reports when questions come up.

3. Follow pre-quotation response

5. Creation of orders in SgT system or transformation of order from online booking forms

6. Preparation of measurements charts

7. Support inspectors allocation as per Regional Manager request

9. Download reports from SgT system and perform a technical validation following SOP rules

10. Publications of reports and eventual revision of reports when requested by Regional Manager

Support eventual follow-up of conformity samples sent for inspections (reception & dispatch of samples)

Tipo de puesto: Tiempo completo, Temporal
Duración del contrato: 6 meses

Experiência:

- Customer service: 1 año (Obligatorio)

Idioma:

- Portugues (Obligatorio)
- Ingles (Obligatorio)

Fecha de inicio prevista: 28/09/2025

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