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Customer Success Specialist
hace 2 días
LinKIT LATAM, consultora de desarrollo de negocios en Latinoamérica, busca un/a
Customer Success Specialist
para uno de sus clientes:
líder global en software de Quality Assurance (QA)
.
El rol será responsable de gestionar una cartera de clientes enterprise en LATAM, asegurando
satisfacción, retención y crecimiento de cuentas
. Actuará como asesor estratégico para equipos de QA/testing, liderará onboarding, revisiones periódicas y workshops, y gestionará escalaciones críticas en coordinación con equipos internos.
Requisitos clave:
- 5+ años de experiencia en Customer Success, gestión de proyectos QA o testing (manual/automatizado) con clientes enterprise.
- Formación en Ingeniería (Sistemas o Industrial, deseable).
- Conocimiento sólido de la industria de testing / QA.
- Inglés y portugués avanzados (oral y escrito).
- Perfil autónomo, orientado a resultados y con fuerte habilidad para gestionar relaciones de largo plazo.
Condiciones:
- Trabajo 100% remoto.
- Preferencia de residencia: Medellín, Colombia.
- Industria en crecimiento, equipo senior y cultura colaborativa con atractivos incentivos.