Senior Marketplace Account Manager

hace 7 días

Medellín, Colombia Fulfillment Hub USA A tiempo completo

**Senior Marketplace Account Manager**

**Location**: Remote - Colombia
**Type**: Full-Time
**Salary**: USD 2,000/month

**About Us**

Fulfillment Hub USA is a fast-growing 3PL company based in Miami, providing global warehousing, fulfillment, and logistics solutions. As part of our continuous expansion, we’re looking for a **Senior Marketplace Account Manager** who can lead and manage our e-commerce marketplace operations — from account setup to customer service — across platforms such as **Amazon, Walmart, and Target**.

**Key Responsibilities**
- Create, manage, and optimize product listings on marketplaces (Amazon, Walmart, Target, and others).
- Set up new marketplace accounts from A to Z, ensuring all compliance, branding, and operational settings are in place.
- Monitor inventory, pricing, and product performance to maximize visibility and sales.
- Coordinate with internal teams (logistics, fulfillment, finance) to ensure smooth order flow.
- Manage customer inquiries, feedback, and issue resolution to maintain excellent customer satisfaction.
- Analyze sales performance and provide actionable insights and reports.
- Identify growth opportunities, marketing strategies, and trends within marketplaces.
- Maintain up-to-date knowledge of marketplace policies, tools, and best practices.

**Requirements**:

- **3+ years** of experience managing e-commerce marketplaces (Amazon, Walmart, or similar).
- Proven experience setting up and managing marketplace accounts end-to-end.
- Strong understanding of SEO for product listings, pricing strategy, and catalog management.
- Excellent communication skills in **English and Spanish**.
- Strong analytical mindset and familiarity with tools like Excel, Google Sheets, or marketplace analytics dashboards.
- Customer service orientation and ability to manage multiple priorities independently.

**Nice to Have**
- Experience working with fulfillment centers or 3PL companies.
- Knowledge of digital marketing strategies for marketplace growth.
- Familiarity with inventory or ERP systems.

**Why Join Us?**
- Work with a global logistics and fulfillment company based in the U.S.
- Be part of a dynamic and growing international team.
- Competitive salary in USD.
- Career growth opportunities within a fast-paced e-commerce environment.

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