Technical Account Manager

Profile Description The Senior Technical Account Manager (TAM) at Lean Tech is a strategic and technically oriented role focused on driving client success, operational excellence, and the adoption of automation and AI-driven solutions. As a trusted partner to our U.S.-based clients, you will oversee delivery performance, lead solution implementation, and expand the technical maturity of each account. This role bridges business and technology; combining account leadership with hands‑on ownership of solution deployment, optimization, and innovation. Key Responsibilities Client Strategy & Relationship Management Serve as the primary point of contact and trusted advisor for senior client stakeholders, ensuring alignment between client goals and Lean Tech’s capabilities. Foster long‑term relationships that drive client satisfaction, retention, and account growth. Lead quarterly business reviews (QBRs) and ensure delivery excellence across active engagements. Technical Ownership & Solution Deployment Own the implementation, deployment, and continuous optimization of automation, AI, and integration solutions for client operations. Partner with internal engineering, AI, and delivery teams to design and roll out customized solutions that enhance client efficiency and business value. Ensure seamless technical onboarding for new accounts and smooth transitions during expansion or scaling phases. Track and report on performance metrics (uptime, accuracy, automation ROI) post-deployment to guarantee impact realization. Account Growth & Strategic Initiatives Identify opportunities for service expansion, automation integration, and AI solution adoption within existing accounts. Collaborate with Sales and Product teams to align client roadmaps with Lean Tech’s AI and innovation strategy. Own account profitability (P&L) while ensuring delivery quality and client satisfaction. Cross-Functional Leadership Lead cross-functional teams (Operations, Talent, Placement, Engineering, and AI Innovation) to deliver cohesive, high-value client experiences. Champion client needs internally, ensuring technical and operational teams are aligned to delivery goals. Drive collaboration across departments for solution design, proof‑of‑concept pilots, and implementation projects. Performance, Risk & Continuous Improvement Establish and track key success metrics (SLAs, NPS, CSAT, delivery performance, and automation ROI). Anticipate risks, manage escalations, and resolve issues with a proactive, solutions-first mindset. Drive continuous improvement initiatives based on performance analytics and client feedback. Enablement & Thought Leadership Train and enable clients to effectively use automation and AI solutions post-deployment. Create documentation, playbooks, and best practices to enhance client self-sufficiency. Mentor junior Account Managers and contribute to the evolution of Lean Tech’s Account Management framework. Required Skills & Qualifications Technical & Business Skills Proven experience in technical account management, solution delivery, or customer success within a technology or outsourcing environment. Understanding and experience in software development lifecycle, software project management and tech industry knowledge in general. Strong understanding of automation platforms, AI applications, and systems integration within enterprise environments. Familiarity with CRM and project management tools (Salesforce, HubSpot, Jira, ClickUp) and BI tools (Power BI, Looker Studio). Knowledge of IT service frameworks (e.g., ITIL) and implementation best practices. Soft Skills Exceptional communication, relationship management, and stakeholder engagement skills at C-level. Strategic mindset with strong commercial acumen and customer‑centric orientation. Leadership skills to influence without direct authority and manage multi‑functional teams effectively. Education & Experience 5+ years in Account Management, Client Success, or Technical Program Management roles. Experience managing complex, high-value client portfolios in tech or outsourcing environments. Familiarity with RPA tools, AI‑driven solutions, and cloud-based deployment environments. Certifications in Customer Success, Project Management (Scrum/Agile), or ITIL. Bachelor’s degree in Business, IT, Engineering, or related field (Master’s preferred). #J-18808-Ljbffr