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Hiring Now Real Estate Follow Up Specialist
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Prime Cash Offer is a Real Estate Investment company with an experienced team of real estate professionals who buy homes fast for cash. Our focus has been to pair efficient transactions with high quality service and delivery, helping homeowners find solutions whether they are going through a foreclosure, can’t sell their property, or just need to sell their house for all kinds of reasons. We always look to provide the best experience for our customers. We work as a team to achieve our sales goals and stay motivated. Our work environment is upbeat and positive We are continuing to grow and are looking to add a results-oriented Lead Manager/Follow Up Specialist.
**Company**:Prime Cash Offer
**Position Title**:Lead Manager/Follow Up Specialist
**Reports To**: Director of Acquisitions
**Salary**: $6/hour + commission on every closed deal
**Job Type**: Full-time
**Work Location**: Fully Remote
**Schedule**: Minimum of 40 hours per week. All times are Eastern Standard Time Zone.
- Monday: 8:30AM - 6PM
- Tuesday: 8:30AM - 7PM
- Wednesday: 8:30AM - 6PM
- Thursday: 8:30AM - 7PM
- Friday: 8:30AM - 6PM
- Every other Saturday of each month: 9am-1pm
- Whenever a client needs assistance or business demands require additional hours
**Qualifications / Skills / Experiences (required)**:
- Must have 2+ years of phone or call center experience (US real estate background / sales experience is preferred with a proven track record)
- Very articulate, confident in speaking with foreigners, has a neutral accent
- Able to determine the motivation and pain points of the seller
- Has a customer-centric mindset and not just after hitting their numbers
- Has excellent organizational, time management, and follow-up skills
- Strong working knowledge of Google Docs and MS Office including Word, Excel, Outlook, and PowerPoint
- Must be ambitious We’re looking for a real “Go-Getter” who wants to serve and add value
- Lives out our core values - Integrity, Teamwork, 12 Push up Mentality, Energy
- Professional in attitude and appearance
- Possess the ability to connect with a variety of personalities
- Extremely strong phone skills; ability to set and close appointments over the phone
- Ability to use or quickly learn real estate specific CRM and marketing/lead technologies
- Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line
- Someone who takes an ownership mentality in all that is done in this position
- Outstanding written, grammar, & verbal communication skills with ability to interact with all levels of an organization
- Must possess excellent organization and problem-solving skills
- Excellent time management skills and ability to adhere to schedules/deadlines
- Ability to work during EST hours weekdays and some Saturdays
- Enthusiastic about providing best possible customer service for clients and customers
- A role up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments
- Strong relationship management and the ability to drive multiple tasks to completion successfully
- Resourceful team player and a positive “can-do” attitude with the ability to work in a fast-paced environment
- Good attendance record
- Willing to learn the industry and help us maintain and grow our marketplace position
**Position Summary**:As a Lead Manager/Follow Up Specialist, you will take sales calls to handle leads and convert them to sales appointments. You will have your remarkable probing and analytical skills in determining whether a qualified lead is a quality lead that will become a worthwhile investment for the company.
**Duties and Responsibilities**:
**Lead Nurturing and Follow-ups**:
- Follow-up on leads in a timely manner
- Answer/return/follow up phone calls generated by lead system
- Enter/maintain/track/ follow up with all leads in the Prime CRM system (Podio)
- Receive calls from all marketing channels and evaluate all leads
- Determine if the motivation level of leads is strong before forwarding it to the Acquisition Team
- Nurture and build rapport with leads to help decide what is the best resolution based on their property's condition and customer need
- Provide in-depth, and exhaustive notes on Prime CRM system (Podio) to facilitate a seamless, and informed transition between sales and delivery
- Do inbound and outbound calls to homeowners and tell them about how they could benefit from our services
- Provide the required lead count daily/weekly as set by the Operations and Management team
- Generate quality and valid leads on a day-to-day basis
- Ensure that client and company information will be held as strictly confidential outside the company
- Attend business meetings and trainings as required
**Script adherence/script improvement**:
- Effectively and efficiently use the follow up scripts and/or call objection during calls
- Test and evaluate consumer response to different negotiations tactics and scripts
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