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People Care Partner

hace 3 semanas

San Vicente Ferrer, Colombia NOKIA A tiempo completo

**Come create the technology that helps the world act together.**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**
Nokia’s People organization is responsible for leading a business-driven people strategy and offering people and workplace services to all Nokia employees. We partner closely with the business to provide a motivated and engaged workforce that is fit for the future.

People Experience Americas Care organization, part of People organization, is primarily responsible for delivering excellent digital and human experiences to employees and managers in the Americas region. People Experience Americas Care NAM is responsible for supporting Nokia employees in the North American region, during all their employee lifecycle.

**What you will learn and contribute to**

We are looking for a results-oriented, proactive professional with experience in customer service, shared service organizations, and interest in customer experience improvement for areas of People services or Human Resources.

As part of our team, you will be:

- Handling inquiries on people processes, tools, policies, benefits.
- Managing on-boarding, leaves, restructuring, redeployment, audits.
- Supporting country, regional or global projects and initiatives.
- Providing consultation to managers on complex people topics.
- Coaching and Consulting line managers in line with People strategy and according to established People/HR policies and procedures.

**Your skills and experience**

Human Resources professional with a bachelor’s degree on related careers (Human Relations and Business, industrial engineering, business administration, etc.) with 5+ year of experience in Human Resources.

You have:

- Experience coordinating projects as part of People/HR organization
- Experience driving quality management process for People/HR organizations including continuous improvement practices
- Experience supporting or performing quality audits based on ISO standards
- Experience supporting employees and managers through the HR processes for America’s countries: New hire onboarding, Exit Management, Benefits administration, Leaves, Immigration and Relocation, local compliance, restructuring, redeployment, compensation, and recognition plans.
- Experience leading implementation of new processes and initiatives.
- Experience handling multiple stakeholders and managing expectations.
- Experience leading indirect reports.
- **Ability to communicate in English, Spanish and Portuguese**:

- Accountability and Result Orientation.
- Customer Service ability.
- Ability to work in virtual and diverse teams.
- Ability to work under tight deadlines.
- Strong ability to adapt to change and be an active change management supporter

It would be nice if you also had:

- Experience working on Share Service organizations.
- Experience supporting customer through ticketing tool and call line systems.
- Experience using Oracle HRIS

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.