Account Coordinator

PlacidWay is looking for an **Account Coordinator** to manage and grow our global network of healthcare providers. This is a key role in helping providers enhance their performance, improve patient communication, and drive revenue growth. If you are passionate about building strong relationships, optimizing healthcare delivery, and making a tangible impact on patient journeys, we’d love to hear from you.

**Key Responsibilities**:

- **Provider Support**: Act as the primary point of contact for a portfolio of clinics and doctors, addressing inquiries, guiding them through processes, and escalating complex issues to the senior team.
- **New Provider Onboarding**: Ensure a smooth transition for new providers, helping them integrate into the PlacidWay platform and optimize their profiles and services.
- **Administrative Tasks**: Update client information in the CRM, prepare basic reports, and coordinate meetings or calls with providers.
- **Weekly Pipeline & Performance Management**: Help providers manage their weekly patient inquiry pipeline, tracking progress and identifying areas for improvement. Provide actionable insights and recommendations to boost conversion rates and drive performance.
- **Client Relationships**: Maintain strong relationships with clinics and doctors, ensuring their satisfaction and fostering long-term collaboration.
- **Patient Communication Enhancement**: Collaborate with providers to refine their patient communication strategies, ensuring responsiveness and personalization in every interaction. Share best practices to enhance patient satisfaction and engagement and reach out to patients if needed.
- **Revenue Generation & Sales Optimization**: Identify opportunities to maximize revenue for providers through upselling and cross-selling initiatives. Monitor sales metrics and suggest data-driven strategies for continuous improvement.
- **Continuous Improvement**: Identify opportunities to optimize internal processes, the provider experience, and sales strategies.

**Required Skills and Experience**:

- **Experience**: 1-2 years in customer support, sales, account management, or similar roles. Recent graduates with relevant internship experience are also considered.
- Proficiency in written and spoken English (required).
- Basic knowledge of CRM platforms (Salesforce, HubSpot, or similar) is a plus.
- Proficiency in Microsoft Office or Google Workspace.
- Highly organized and detail-oriented.
- Proactive and solution-focused.
- Empathetic and customer/provider-centric.
- Strong teamwork and interpersonal skills.
- Eagerness to learn and adaptability to new challenges.

**Compensation and Benefits**:

- **Salary**: $400-$600 per month, plus commissions and bonuses.
- **Benefits**:

- Paid Time Off (PTO) for personal matters, celebrations, or emergencies.
- Professional development opportunities and continuous learning.
- **Work Status**: This is a fully remote position. Full-time (8 Hours per day) Monday to Friday.

**Ready to lead and grow with us?**

**Experience**:

- B2C Sales: 1 year (required)
- CRM Sistem: 1 year (required)
- account management: 1 year (required)

**Language**:

- English (required)