Bilingual Customer Service Representative

hace 4 días


Barranquilla, Colombia Solvo Global SAS A tiempo completo

**Position**: Customer Service Representative

9hs/day - 2 OFFs: Rotative days off and shift will rotate between 7:00 am to 9:00 pm - These changes will be published by client before the start of the month.

1. Handle back office tickets and provide online enquiry and chat services to customers.

3. Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.

4. Handle customer complaints, special cases or ad hoc tasks.

5. Service Provider shall recruit a team of dedicated customer service representatives who are skilled in the relevant language and fulfill the required basic industry background as stipulated by the Customer for the projects.

**Requirements**:

- Bachelor’s degree or above.
- Minimum 1-year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and teamwork spirit.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.

**Job Types**: Full-time, Permanent

Pregunta(s) de postulación:

- ¿Cuentas con un nível de Inglés superior al 85%/B2+?
- ¿Tienes al menos 1 año de experiência en Customer Service preferably in finance or E- commerce industry?



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