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Technical Support Specialist

hace 2 semanas

Barranquilla, Colombia GlowTouch LLC A tiempo completo

**Unify CX** is looking for an extraordinary **_Technical Support Specialists_** to join our motivated and ambitious team.

**What Will You Do?**

In this position you will:

- Address customer concerns with active listening, providing thorough, step-by-step resolutions tailored to their needs.
- Ensure customer satisfaction by resolving issues completely before concluding communication.
- Adapt communication style to match the technical proficiency of customers, ranging from highly skilled users to those with basic knowledge.
- Provide exceptional support to English-speaking customers, while also addressing Spanish-speaking customer inquiries as needed.
- Work collaboratively with team members and escalate complex cases to the appropriate departments when required.
- Stay updated on company products, services, and troubleshooting procedures. Providing exemplary customer service

**Who You Are**:

- Fluency in both English and Spanish (spoken and written).
- Exceptional communication and active listening skills.
- Demonstrate ability to patiently guide customers through resolutions, ensuring full understanding and satisfaction.
- Experience in customer support or service roles, especially with technical troubleshooting.
- Strong problem-solving skills and the ability to handle multiple tasks effectively.
- Comfortable working with diverse customers, adapting to their technical skill levels.
- Previous experience in a customer service role.
- Outstanding verbal, written, and interpersonal communication skills
- Possess an understanding of wireless order processing and be able to trouble shoot order issues with limited supervision.
- Excellent organizational skills to monitor and prioritize multiple activities at once
- Strong attention to detail in assembling and submitting service requests
- Exceptional listening, questioning and call control techniques

**Who We Are**:
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Through intelligent automation, predictive analytics, and AI-driven insights, we help clients anticipate customer needs, personalize interactions, and optimize service delivery. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

**Hours**: 9:00 AM - 6:00 PM
- UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity._