Technical Support Representative, On Site @ Barranquilla, Colombia

hace 1 semana


Barranquilla, Colombia Quantic A tiempo completo

Quantic is a cloud-based point of sale solutions company based in PA (USA). We are looking for a full-time contract Technical Support Representative who can communicate with customers and troubleshoot POS issues, including basic network connectivity problems.

Additional responsibilities for the position include:

- Inbound and Outbound calls to address technical issues and customer support.
- Ticket Managing and Follow Up on existing cases ensuring customer satisfaction.
- Case Documentation
- Product Testing: Participate in testing tasks and look for ways to gain more product knowledge as well as sharing their findings with the team to suggest product enhancements and improvements.

**Job Type**: Full-time

**Required**: B2 English

**Salary**: See table (Negotiable)

**Schedule**:

- 8-hour shift (with 1 hour for lunch, totaling 9 hours)
- Day shift
- Night shift
- Weekend availability

**Education**:

- University/Technical degree (preferred)
- High School Diploma

**Experience**:

- Technical support: 1 year
- Customer service: 1 year

**Type of Position**: Full-time

**Expected Start Date**: 01/11/2025

**Language**:

- English (required)



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