Technical Support Tier 2

hace 1 semana

Barranquilla, Colombia Movate A tiempo completo

**Work Location**: Barranquilla, Atlantico

**Qualification**: High School Diploma

**No of openings**: 1

**Roles and Responsibilities**:
Analyze, track and resolve customer’s technical issues in a professional, timely manner
Interact with TAM and other support team members to investigate and resolve issues
Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
Help to maintain the company’s customer-facing support facilities
Contribute to the company’s support Knowledge Base
Remote work with customers over phone, Webex and (occasionally) on-site

**Required Skills**:
2+ years of experience in networking or security systems
Experience with Support of Security products
Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
Knowledge with vulnerability scanner systems
Hands on System Administration skills and experience with Linux
Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment

**Credentials**:
CISSP highly desirable
Other security/network certifications desirable (Such as GIAC, etc.)
Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
Knowledge with Linux OS

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