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Customer Service and Administrative Support

hace 2 semanas

Colombia Assisto A tiempo completo

**Position**: Customer Service and Administrative Support (Remote)

We are looking to hire a highly motivated virtual assistant to be part of a growing car washing company located in the United States. The position is considered part-time and ideal for those looking to get extra hours.

**Responsibilities**:

- Handle daily inbound phone calls from customers
- Resolve customer inquiries in accordance to company standard operating procedures
- Provide excellent service by answering product and service questions
- Escalate customer service complaints to on-site personnel as needed
- Support back office operations such as payroll and bookkeeping

**Requirements**:

- Minimum of 2 years of remote customer service experience with US-based businesses
- Experience with cloud based phone softwares such as OpenPhone and Dialpad
- Experience with MS Excel and Google Suite
- Familiarity with Quickbooks software for Accounting and Bookkeeping
- Reliable internet/WiFi and excellent audio quality with mínimal to zero background noise
- Excellent English and Spanish
- Must have a strong work ethic and track record delivering results
- You must be reliable and show up on time

**Payment**:

- Hourly rate: $6/hr USD
- Monthly salary is expected to range between $360-$480 (3-4 hrs daily)
- Payments are processed and sent via Wise or similar platform at an established frequency (bi-weekly)

**Schedule**:
7:00 am to 11 am Mountain Time (Monday through Friday)

**Job Type**: Part-time
Part-time hours: 20 per week

Pay: $1,757,910 - $2,343,880 per month

Application Question(s):

- Can you work remote?

**Experience**:

- customer service: 2 years (required)

**Language**:

- Great English (required)