Remote Customer Service Assistant

hace 7 días

Colombia Scalesource A tiempo completo

Remote Customer Service Assistant

Location: Remote (must live outside the U.S.)
Salary: $1,200 USD/month
Hours: 40 hours per week

Summary

We are seeking a highly organized, dependable, and customer-focused Virtual Administrative Coordinator to support our sales and operations teams remotely.
This role is essential to ensuring seamless communication with clients, accurate contract processing, and efficient coordination of day-to-day administrative functions.
The ideal candidate will be a strong communicator with the ability to multitask and manage tasks with minimal supervision.

Detailed Responsibilities

Phone & Client Communication

  • Answer incoming phone calls professionally and route as needed.
  • Make outbound calls to follow up on estimates, confirm appointments, or provide updates.
  • Send appointment reminders and updates to clients via text, email, or phone.

Scheduling & Calendar Management

  • Manage and update the sales team's Google Calendar.
  • Schedule appointments with clients through calls, texts, and emails.
  • Ensure no overlaps or conflicts in daily schedules.

Administrative Support

  • Process customer contracts accurately and ensure all required information is captured.
  • Submit and track permits with various city or county municipalities.
  • Submit and monitor utility locate tickets (e.g., 811 tickets).
  • Follow up with sales reps on outstanding estimates and customer responses.
  • Perform general administrative tasks such as data entry, digital file organization, and internal communication support.

Additional Responsibilities

  • Maintain organized digital records of contracts, permits, utility tickets, and communication logs.
  • Assist with improving administrative processes for better efficiency.
  • Provide responsive, professional support to the team and customers.
Qualifications / Requirements
  • High school diploma or equivalent (Associate's degree preferred).
  • 1–2 years of administrative, customer service, or virtual assistant experience.
  • Excellent verbal and written communication skills.
  • Proficient in using Google Workspace (Docs, Sheets, Calendar, Gmail).
  • Comfortable using CRM systems and project management tools (experience with JobNimbus, , or similar is a plus).
  • Ability to manage time effectively and handle multiple priorities.
  • Strong attention to detail and organizational skills.
  • Reliable internet connection and home office setup.
  • Familiarity with permitting or construction processes is a plus but not required.
Schedule
  • Fully remote role.
  • 40 hours per week.

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