Retail Healthcare Customer Care Associate- Bogota

hace 2 semanas


Bogota, Colombia Continuum Global Solutions A tiempo completo

Bogotá, Bogotá D.C., CO, 111611**Description**:

- At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.- Are you an exceptional listener who
- **_AIMS HIGHER.REACHES FARTHER_** when it comes to challenges and solving problems? Can you
- **_ACT BOLD.BE PASSIONATE_** with your impressive communication skills, empathy, and strong persuasion? Can you
- **_BE ONE.HELP MANY_** in a way that provides a positive experience? Do you want to
- **_BE DIFFERENT.BE YOU_** and
- **_LEARN MORE.TAKE ACTION_**:

- ?_

**JOIN OUR TEAM TODAY**
- We are hiring remote
- **Customer Service Associates **in Colombia who will support inbound calls and written communications regarding feedback from US based customers in the form of complaints or great service for a Retail Healthcare Account. You do not need a background in retail or healthcare, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.**RESPONSIBILITIES**:

- Answer inbound calls from US customers and address questions & concerns regarding the retail store and/or website
- Provide customers with verbal and/or written correspondence regarding the customer’s feedback or concerns making them feel heard and understood with acknowledgement and resolution
- Utilize tools and resources effectively to gain product knowledge and navigation of the website when assisting customers
- Empathize and resolve concerns to simplify the customer’s retail experience
- Adapt to learn new call types when business needs change & flex support in those areas

**ADDITIONAL REQUIREMENTS**:

- 18+ Years Old & High School Graduate
- 6+ months of BPO call center experience
- Advanced English-speaking and written communication
- Willing to work shifts Monday-Friday 8am-8pm Eastern, Saturday & Sunday 8:30am-7pm
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer focused personality
- High Speed Internet of 20 download speed and 3 upload speed
- Workspace free of noise and distractions

**BENEFITS & PERKS**:

- Total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators. The base monthly salary is $2,375,000.
- Paid Training
- Comprehensive health insurance package
- Paid vacation
- State of the art facilities & great work environment
- Great work environment
- Career growth opportunities

**About Continuum Global Solutions, LLC**- Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.- Continuum recruiting correspondence will always come from a talent acquisition representative with an official



  • Bogota, Colombia Continuum Global Solutions A tiempo completo

    At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...

  • Cruise Ship

    hace 7 días


    Bogota, Colombia Portside Consulting A tiempo completo

    Looking to recruit positive Salespeople to join at sea. The role of the Retail Associate is to - To maximise sales by promoting a quality range of merchandise whilst delivering outstanding customer service on board. - Utilise sales skills to ensure all sales targets are achieved and exceeded in designated retail area. - Deliver outstanding customer service...

  • Client Care Associate

    hace 2 semanas


    Bogota, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Manager, Customer Care

    hace 7 días


    Bogota, Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Through the...


  • Bogota, Colombia Citi A tiempo completo

    **Credit Risk Associate (C12 - Assistant Vice President)** ICG Risk Analysis (IRAUs) is an integral part of the Institutional Credit Management (“ICM”) organization. The IRAU’s mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to ICG Risk and Banking, Capital Markets and Advisory’s (BCMA)...

  • Patient Care Coordinator

    hace 1 semana


    Bogota, Distrito Capital de Bogotá, , Colombia Apollo XCM A tiempo completo

    This is an on -site position based in Bogota, Colombia. Only applications in English will be reviewed. Apollo XCM is looking for the best Patient Care Coordinator to act as a leader in personal injury treatment plan coordination. This leadership role is crucial in ensuring exceptional patient care by overseeing treatment plans and facilitating seamless...

  • Customer Care

    hace 7 días


    Bogota, Colombia Rindegastos A tiempo completo

    En Rindegastos estamos buscando a nuestro/a siguiente **Customer Care** para nuestro equipo de Customer Experience, quien tendrá como objetivo principal interactuar, hablar, escuchar y capacitar a nuestros usuarios; traspasar información valiosa a todas las áreas y trabajar en pro de mejorar la experiência del usuario con la marca y con el...


  • Bogota, Colombia Franco Racquet Sports A tiempo completo

    Franco Racquet Sports is one of the fastest growing sports companies in Texas. We are one of the largest tennis and pickleball service providers in Texas and the united States. As we continue to grow our programs and service offerings and refine our customer experience, our goal remains steadfast: Improve the quality of life of families through racquet...


  • Bogota, Colombia Teleperformance Colombia A tiempo completo

    ResponsabilidadesWhat youll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?- An...

  • Analista de Customer Care

    hace 2 semanas


    Bogota, Colombia Genfar A tiempo completo

    **Descripción de la empresa** Analista de Customer Care** - Elijo Cuidarme, Yo Elijo Genfar_ El lograr una vida plena y saludable es posible. En Genfar, esto se logra a través de su gente; personas con distintas nacionalidades, roles, conocimientos y creencias que luchan constantemente para llevar lo mejor del mundo de la salud, a toda la sociedad con los...