Customer Service and Operations Associate

hace 5 días

Bogota, Colombia Franco Racquet Sports A tiempo completo

Franco Racquet Sports is one of the fastest growing sports companies in Texas. We are one of the largest tennis and pickleball service providers in Texas and the united States.

As we continue to grow our programs and service offerings and refine our customer experience, our goal remains steadfast: Improve the quality of life of families through racquet sports and technology. We have a remote, small and diverse administrative team located across the world and a superior work environment with fat opportunity for growth.

**Customer Service and Operations Associate**

As an COA (Customer Service and Operations Associate), you’ll start learning our business from the first day. You will be supporting our Director of Operations in order to learn the ropes of the business to then be able to manage your own cities and coach calendars.

In our hands-on, everyday learning environment, you will receive the guidance and support you need to be successful. We’ll teach you how to excel at customer service, sales and operations. And you’ll learn what it means to grow a business by providing a great customer experience.

Once you have a few notches under your belt you will be able to manage a group of cities and have Profit and Loss responsibility, meaning you will be managing your own business.

**To be ready for this position you should have**:

- Strong verbal and written communication skills in English, at a Native or C1 level
- Have recently obtained a bachelor's degree or equivalent
- Be available from 9am-6pm M-F
- Have your own computer and strong internet connection

**Duties and responsibilities**
- Offering assistance and responding to queries about services
- Provide recommendations according to customer needs and preferences
- Introduces promotions and new products to customers
- Documents sales by updating customer records
- Stays up to date with sales trends for better service and achievement of sales
- Alerts management of potential service opportunities, client problems or general important alerts
- Provide excellent customer service
- Supporting the Sales and Operations Senior Associate in sales/operations/administrative tasks
- Assists customers via phone
- Support in coach calendar updates and operations

**Other Information**

Location: Colombia - Home office - Work is remote with possible 2-3 days office face to face meetings every quarter.

Type of contract: Freelance (But for an indefinite amount of time)

Start time: In 2 - 4 weeks

Salary Range COP $2,500,000 - 3.800.000 + COP $360,000 (For Pension and Health Care) + Performance Bonus (Of Up to $150,000 per Quarter)

**Benefits**:

- Enjoy Half a day off every month
- Enjoy your time with free Netflix on us
- Up to $40,000 COP towards Wi-Fi Internet Connection

Pay: $2,600,000 - $3,800,000 per month

Ability to commute/relocate:

- Bogotá, Distrito Capital, Cundinamarca: Reliably commute or planning to relocate before starting work (preferred)

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