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Retail Healthcare Customer Care Associate- Bogota
hace 2 semanas
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who _**AIMS HIGHER.REACHES FARTHER**_ when it comes to challenges and solving problems? Can you _**ACT BOLD.BE PASSIONATE**_ with your impressive communication skills, empathy, and strong persuasion? Can you _**BE ONE.HELP MANY**_ in a way that provides a positive experience? Do you want to _**BE DIFFERENT.BE YOU**_ and _**LEARN MORE.TAKE ACTION**_?_
**JOIN OUR TEAM TODAY**
We are hiring remote **Customer Service Associates **in Colombia who will support inbound calls and written communications regarding feedback from US based customers in the form of complaints or great service for a Retail Healthcare Account. You do not need a background in retail or healthcare, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
**RESPONSIBILITIES**:
- Answer inbound calls from US customers and address questions & concerns regarding the retail store and/or website
- Provide customers with verbal and/or written correspondence regarding the customer’s feedback or concerns making them feel heard and understood with acknowledgement and resolution
- Utilize tools and resources effectively to gain product knowledge and navigation of the website when assisting customers
- Empathize and resolve concerns to simplify the customer’s retail experience
- Adapt to learn new call types when business needs change & flex support in those areas
**ADDITIONAL REQUIREMENTS**:
- 18+ Years Old & High School Graduate
- 6+ months of BPO call center experience
- Advanced English-speaking and written communication
- Willing to work shifts Monday-Friday 8am-8pm Eastern, Saturday & Sunday 8:30am-7pm
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer focused personality
- High Speed Internet of 20 download speed and 3 upload speed
- Workspace free of noise and distractions
**BENEFITS & PERKS**:
- Total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators. The base monthly salary is $2,375,000.
- Paid Training
- Comprehensive health insurance package
- Paid vacation
- State of the art facilities & great work environment
- Great work environment
- Career growth opportunities
**About Continuum Global Solutions, LLC**
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Pay: From $2,375,000 per month
