Coordinator, Customer Service

hace 2 días

Bogota, Colombia Merit Medical Systems Inc. A tiempo completo

Work Shift:
DAY
Work Schedule:

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

ESSENTIAL FUNCTIONS PERFORMED
- Responsible for inbound shipments and ensuring they are stocked timely.
- Takes customer orders and records them into the electronic system.
- Ensures that customer orders are shipped in a timely manner.
- Interacts with third-party logistic providers to ensure quality of service to customers.
- Point of contact to solves customer and commercial team concerns regarding shipments, product delivery, etc.
- Verifies the accuracy of paperwork, such as commercial invoices and certificates of compliance, from the Customer Service Department.
- Resolves issues and problems with outbound shipments.
- Main contact for customer service and related logistics matters.
- Oversees all warehouse activities are following the contract.
- Assists RA&QA and manager with various responsibilities.
- Implement meetings to review 3PL performance based on aligned KPI´s

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS
- Lifting - Not to exceed 50 lbs - local practice may apply.

Writing

Sitting

Standing

Bending

Vision

Color perception

Depth perception

Reading

Field of vision/peripheral

SUMMARY OF MINIMUM QUALIFICATIONS
- Education and experience equal to at least a high school diploma required, with one or more years of post High School education preferred.

A minimum of six years of previous customer service experience required.

Knowledge of various computer software programs including Word Perfect, Quattro Pro and Paradox, and the ability to learn and understand new computer software programs. Ability to become skilled in the use of Merit's autoCAD software within one year of employment required.

Ability to work effectively as part of a team and make decisions quickly and accurately.

Excellent interpersonal and communication skills.

COMPETENCIES
- Computer/AutoCAD

Customer service

Bids/contracts

Returned goods processes

Product knowledge

Shipping processes

JOB FAMILY
- Vice President, Sales

Manager, Customer Service

Coordinator, Customer Service

Senior Customer Service Specialist

Customer Service Specialist II

Customer Service Specialist I

COMMENTS

Infectious Control Risk Category III:
The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category III states employment and procedures that do not require exposure.

As an eligible Merit employee, you can expect the following:

- Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights
- Medical/Dental & Other Insurances (eligible the first of month after 30 days)
- Low Cost Onsite Medical Clinic
- Two (2) Onsite Cafeterias
- Employee Garden | Gardening Classes
- 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays
- 401K | Health Savings Account

To see more on our culture, go to


Military Veterans are encouraged to Apply.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.

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