Customer Service Sr Analyst
hace 2 semanas
The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients. **Responsibilities**: - Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis) - Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc. - Provide solutions and influence decisions with potential for broader organizational impact - Contribute to the development of new customer service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact - Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels - Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact - Lead or support special projects and/or task forces and negotiate with external parties, as needed - Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives **Qualifications**: - 5-8 years of previous experience in call center management preferred - Previous experience in financial services preferred - Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision - Demonstrated ability to lead teams to deliver results - Ability foster a work environment of coaching, feedback and open communication - Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction - Demonstrated organizational and problem-solving skills - Able to work successfully in a high-pressure environment and closely with peer group **Education**: - Bachelor's degree/University degree or equivalent experience - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Customer Service Analyst
hace 5 días
Bogota, Colombia Reckitt A tiempo completoWant to use your initiative to improve results? As Customer Service Analyst, you’ll have the freedom to implement your own ideas and ensure we delight our customers. Every time.**Customer Service Analyst** **Bogota, Distrito Capital de Bogota** **Competitive Salary & excellent benefits package** - Focusing on one or more of our major accounts, you’ll...
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Customer Service Junior Analyst
hace 6 días
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...
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Strategy Sr Analyst
hace 2 semanas
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
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Latam Commercial Cards Customer Service Analyst
hace 1 semana
Bogota, Colombia Citi A tiempo completoThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to handle processes that help improving customer experience from Commercial Cards LATAM customer; as well...
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Customer Success Sr Analyst B2B
hace 6 días
Bogota, Colombia Polymath Ventures A tiempo completo**Acerca de Autolab**: Somos una scale-up de tecnología de rápido crecimiento en el sector automotriz. A través de una plataforma tecnológica, ofrecemos a nuestros clientes finales un servicio de reparación de vehículos confiable, asequible y con gran servicio. Todas las reparaciones son realizadas por una red de talleres independientes que se asocian...
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Customer Relationship Analyst
hace 2 semanas
Bogota, Colombia NCR A tiempo completoAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Customer Relationship Analyst...
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Dart Customer Service Analyst
hace 3 días
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
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Customer Service Analyst
hace 5 días
Bogota, Colombia PepsiCo A tiempo completoOverview: Los consumidores y consumidoras disfrutan de los productos de PepsiCo más de mil millones de veces al día en más de 200 países y territorios de todo el mundo. PepsiCo generó más de $79 mil millones en ingresos netos en 2021, impulsados por un portafolio de bebidas y alimentos convenientes que incluye **LAY’S ®, DORITOS ®, CHEETOS ®,...
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Business Intelligence Sr Analyst
hace 6 días
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
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Sr. Managed Risk Analyst
hace 2 semanas
Bogota, Colombia Visa A tiempo completoCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
