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Customer Service Lead

hace 2 semanas

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Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
**Job Description**:
Como parte de Rappi, serás responsable de:
**Responsibilities**:
- Develop and execute strategies to enhance customer service operations for restaurant partners, CPGs vendors, and e-commerce allies.- Lead a team of customer service representatives to deliver exceptional support and assistance to allies, resolving inquiries, issues, and complaints promptly and efficiently.- Collaborate with internal teams, including operations, sales, and product development, to ensure alignment on customer service initiatives and goals.- Analyze customer feedback, trends, and metrics to identify areas for improvement and implement strategies to enhance the overall customer experience.- Establish and maintain strong relationships with key allies, serving as the main point of contact for escalated issues and strategic discussions.- Develop and implement training programs to ensure customer service representatives are equipped with the necessary knowledge and skills to deliver exceptional service.- Monitor and evaluate customer service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement corrective actions as needed.- Stay informed about industry trends, best practices, and emerging technologies in customer service to continuously innovate and improve our service offerings.

**Requirements**:
- Bachelor's degree in business administration, marketing, or related field.- 4 years of experience in customer service management, preferably in the technology, e-commerce, or food delivery industry.- Proven leadership experience, with the ability to motivate and inspire a team to achieve results.- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with allies and internal stakeholders.- Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions and prioritize competing demands.- Proficiency in customer relationship management (CRM) software and other relevant tools for managing customer interactions and tracking performance metrics.- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.- Fluency in English and Spanish, both written and verbal, is required.

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?


Tipo Empleador:
Regular

Empleador:
Rappi Technology Colombia

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Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos _#Rappi_