Middle Network Support Engineer

We're in search of a Middle Network Support Engineer to enhance our remote team's strength.

RESPONSIBILITIES
- Creating, developing, and establishing LAN/WAN network infrastructure
- Offering 3rd-level troubleshooting support for LAN/WAN alerts and issues
- Sustaining all monitoring and reporting systems
- Generating and preserving documentation relevant to all created/deployed systems
- Configuring and setting up network devices and services, such as routers, switches, firewalls, load balancers, VPN, and QoS
- Conducting network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations
- Monitoring performance to guarantee system availability and reliability
- Observing system resource utilization, trending, and capacity planning
- Collaborating with vendors and other IT personnel for problem-solving

**REQUIREMENTS**:

- At least 2 years' experience in network infrastructure support
- CCNP Certification and BA Degree/B.S. Degree
- Familiarity with Firewalls, Infrastructure, LAN technologies, OSI and TCP/IP models, and WAN technologies
- Proficient in Next Gen Firewalls such as Cisco Firepower and firewall cloud services like Zscaler
- Comprehensive understanding of routing protocols like EIGRP, OSPF, and BGP
- Strong English language skills, both written and spoken, at an Upper-Intermediate level or beyond
- Capability to take part and represent the team in change and incident management meetings
- Exceptional communication skills to effectively engage with customers

NICE TO HAVE
- Expertise with SD-WAN like Silver Peak
- Familiarity with configuring/troubleshooting wireless systems like Cisco WLC
- Experience with Cloud Platforms such as AWS, Azure, or GCP

WE OFFER
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams
- Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home